Header Builder is empty

This topic has 8 replies, 3 voices, and was last updated 6 years, 5 months ago by Elise Noromit.

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April 24, 2018 at 10:36 am #54286

Pascalvd
Participant

Does anyone know why I get a blank screen in my header builder ?

See Appendix

Thanks in advance !

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April 24, 2018 at 12:31 pm #54308

Elise Noromit
Member

Hello,

Please provide admin access to your site and FTP access. We shall check the issue.

Best Regards

April 24, 2018 at 1:00 pm #54316

Pascalvd
Participant

the website runs on local server .. is that a problem, I think so

can you look with team viewer?

thank you in advance !

April 24, 2018 at 1:08 pm #54319

Artem Temos
Keymaster

Sorry, but you will need to upload it to a real web server so we could check the issue live.

April 25, 2018 at 2:00 pm #54523

Pascalvd
Participant

Does anyone know why I get a blank screen in my header builder ?

I have the website now online

Can you see what the problem is?

April 25, 2018 at 2:06 pm #54526

Pascalvd
Participant

additional information

wordpress:

login and ww

April 25, 2018 at 2:17 pm #54530

Elise Noromit
Member

Hello,

I have checked both: desktop and mobile Header Builder and it is not empty it works as it should. http://prntscr.com/j9z23z What steps should I take to reproduce the problem?

Best Regards

April 25, 2018 at 8:04 pm #54642

Pascalvd
Participant

I only see this …

See image ..

What am I doing wrong ?

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April 26, 2018 at 6:30 am #54694

Elise Noromit
Member

Hello,

Pease clean your cache and check the problem again.

Best Regards
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