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Webfont (adobe) from Woodmart?

Viewing 17 posts - 1 through 17 (of 17 total)
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  • February 23, 2024 at 12:11 pm #543109

    Christian |cswebdesigns
    Participant

    Hello,

    our website is showing any adobe webfont – see attached screenshot please.

    Is this from your theme? I actually only worked with local Google fonts so I am a bit confused, that it shows up.

    Kind regards

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    February 24, 2024 at 1:35 pm #543413

    Hung Pham
    Keymaster

    Hello Christian |cswebdesigns,

    Thanks for reaching to us and take our apologies for the long delay in answering.

    Yes, it comes from WoodMart theme and it used to load Google Fonts theme only.

    Kind Regards

    February 24, 2024 at 1:40 pm #543414

    Christian |cswebdesigns
    Participant

    Can I deactivate this? It is against the GDPR.

    February 24, 2024 at 6:28 pm #543491

    Hung Pham
    Keymaster

    Hello Christian |cswebdesigns,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    February 24, 2024 at 7:56 pm #543529

    Christian |cswebdesigns
    Participant

    Yes, sure : )

    February 26, 2024 at 4:37 am #543649

    Hung Pham
    Keymaster

    Hello Christian |cswebdesigns,

    Thanks for the link but it seems expired, please double check.

    Regards,

    February 26, 2024 at 5:52 am #543673

    Christian |cswebdesigns
    Participant

    Check again please

    February 26, 2024 at 7:02 am #543682

    Hung Pham
    Keymaster

    Hello Christian |cswebdesigns,

    Thanks for new link.

    In order to prevent loading the fonts from the Google API, you should use custom fonts in Theme Settings > Typography. Also, in the Custom font area, you need to add for the font’s name some prefix (e.g -local).

    https://gyazo.com/7a3962bea54c1ef08944aaf70a9b2b5c

    The names should not be the same as API Google fonts have therefore the fonts from API will not be uploaded.

    Or use system font stack fonts to prevent loading the fonts from the Google API: https://prnt.sc/XFMid437wjOV

    Kind Regards,

    March 13, 2024 at 7:49 am #548651

    Christian |cswebdesigns
    Participant

    Hey Hung,

    I changed all of them to a local uploaded font but it still shows the source in the dev tools.

    March 13, 2024 at 11:17 am #548728

    Hung Pham
    Keymaster

    Hello Christian |cswebdesigns,

    Thanks for details.

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin which, connecting this file.

    Kind Regards,

    March 13, 2024 at 12:10 pm #548749

    Christian |cswebdesigns
    Participant

    I am a bit confused now. You already answered, this: “Yes, it comes from WoodMart theme and it used to load Google Fonts theme only.”.

    March 13, 2024 at 1:15 pm #548780

    Hung Pham
    Keymaster

    Hello Christian |cswebdesigns,

    Yes, WoodMart included a code line to call it. However, I also discussed with our developer as well, and he firstly kindly request you to disable all extra plugins to see if it works.

    Kind Regards,

    March 14, 2024 at 6:55 am #548943

    Christian |cswebdesigns
    Participant

    But you already said it is WOODMART, not any other plugin in your first answer?

    To deactivate every plugin on a LIVE SITE is not done in like 2 minutes. I have to create a staging and test it one by one. So please give me a proper statement that I can trust you it is worthy to do this!

    March 15, 2024 at 12:44 pm #549299

    Hung Pham
    Keymaster

    Hello Christian |cswebdesigns,

    You can create a clone of the site and move it to the staging platform, thus we can investigate the issue there.

    Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    I am really appreciate your patience.

    Regards,

    March 18, 2024 at 7:31 pm #550093

    Christian |cswebdesigns
    Participant

    I found the plugin which was using google fonts -> MailOptin (there is a setting to dsiable them).

    March 19, 2024 at 4:04 pm #550377

    Hung Pham
    Keymaster

    Hello Christian |cswebdesigns,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

    April 17, 2024 at 12:47 pm #557957

    Christian |cswebdesigns
    Participant

    Thank you, you can close this ticket 🙂

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