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Drop down doesn’t work on Safari?

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • February 25, 2024 at 10:02 pm #543614

    raz.sofer
    Participant

    Hi
    The drop down for product menu does not work on Safari on iPhone for some reason, but works on other browsers, and the menu icon looks bigger on Safari as well

    • This topic was modified 1 year, 4 months ago by raz.sofer.
    February 25, 2024 at 10:06 pm #543616

    raz.sofer
    Participant

    Attached video in private info

    • This reply was modified 1 year, 4 months ago by raz.sofer.
    February 25, 2024 at 10:57 pm #543618

    raz.sofer
    Participant

    Correction – it is not a drop down, but drilldown

    February 26, 2024 at 1:12 pm #543822

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    February 26, 2024 at 1:30 pm #543828

    raz.sofer
    Participant

    Yep, in private info

    February 26, 2024 at 5:30 pm #543958

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

    Thank you in advance.

    Kind Regards

    February 26, 2024 at 5:37 pm #543962

    raz.sofer
    Participant

    Weird, you should have it. Please try again with the password in extra content

    February 26, 2024 at 5:43 pm #543967

    Luke Nielsen
    Keymaster

    Hello,

    The access is right, I just need to disable the plugins and enable the parent theme for testing the issue so I asked permission for that if you do not mind. Again, can I disable all 3rd party plugins and enable the parent theme?

    Kind Regards

    February 26, 2024 at 5:44 pm #543968

    raz.sofer
    Participant

    Oh, now I understood.
    Yes, you can disable šŸ™‚

    February 26, 2024 at 6:33 pm #543993

    Luke Nielsen
    Keymaster

    Hello,

    Could you please disable the server cache? Because these https://take.ms/CxMY4N plugins are disabled in the admin panel but as you see, they are working so it looks like some sort of server cache. Also, after disabling the server cache you can recheck the issue.

    Looking forward to hearing back from you. Thank you for your time.

    Kind Regards

    February 27, 2024 at 5:57 pm #544396

    raz.sofer
    Participant

    Should I disable Redis and WP Rocket as well?

    February 27, 2024 at 6:03 pm #544398

    Luke Nielsen
    Keymaster

    Hello,

    After disabling the server cache, I suggest disabling all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    April 26, 2024 at 8:55 pm #561186

    raz.sofer
    Participant

    Fixed, thanks.

    April 29, 2024 at 10:32 am #561572

    Luke Nielsen
    Keymaster

    Hello,

    Great! In case you need any additional help, Iā€™d be more than happy to assist you.

    Wish you all the best.

    Kind Regards

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