Drop down doesn’t work on Safari?

[raz.sofer]

Hi
The drop down for product menu does not work on Safari on iPhone for some reason, but works on other browsers, and the menu icon looks bigger on Safari as well

• This topic was modified 2 years, 4 months ago by raz.sofer.

[raz.sofer]

Attached video in private info

• This reply was modified 2 years, 4 months ago by raz.sofer.

Correction – it is not a drop down, but drilldown

Hello,

In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Yep, in private info

Hello,

Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

Thank you in advance.

Kind Regards

Weird, you should have it. Please try again with the password in extra content

Hello,

The access is right, I just need to disable the plugins and enable the parent theme for testing the issue so I asked permission for that if you do not mind. Again, can I disable all 3rd party plugins and enable the parent theme?

Kind Regards

Oh, now I understood.
Yes, you can disable 🙂

Hello,

Could you please disable the server cache? Because these https://take.ms/CxMY4N plugins are disabled in the admin panel but as you see, they are working so it looks like some sort of server cache. Also, after disabling the server cache you can recheck the issue.

Looking forward to hearing back from you. Thank you for your time.

Kind Regards

Should I disable Redis and WP Rocket as well?

Hello,

After disabling the server cache, I suggest disabling all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Fixed, thanks.

Hello,

Great! In case you need any additional help, I’d be more than happy to assist you.

Wish you all the best.

Kind Regards

[Author]

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