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3 problem: thank you page, variaton – grouped product and click on terms and

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  • #545815

    Sergiu
    Participant

    Hello, I have 2 problem:

    1. Thank you page (see thank you.png).
    2. How can I set the variations from a grouped product to be selectable (see variaton for grouped product.png)?
    3. When I click on terms and conditions, it opens in a frame but starts with that code, after which the text from the page appears (see 3.png).

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    #546184

    Hung Pham
    Keymaster

    Hi Sergiu,

    Thanks for reaching to us and take our apologies for the long delay in answering.

    I first kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If it doesn’t help you, please record a short video of the issue for better understanding and provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    #547071

    Sergiu
    Participant

    I did the above but I have the same 3 problems, I added the wp-admin data.

    #547234

    Hung Pham
    Keymaster

    Hi Sergiu,

    Thanks for details.

    Would you mind if I deactivate extra plugins for testing, it just takes 15 – 20 mins only? Please confirm me back.

    Regards,

    #547763

    Sergiu
    Participant

    Ok, deactivate.
    Sorry for delay!

    #547840

    Hung Pham
    Keymaster

    Hi Sergiu,

    Thanks for your confirmation.

    1. You need to add [woocommerce_checkout] shortcode https://prnt.sc/w1yP164lRrer to Checkout page https://prnt.sc/mFRtArhwGQAo

    2. You want variations to show as variable products?

    3. It seems you fixed the issue by yourself https://prnt.sc/jEQFoMwARymF

    Regards,

    #547859

    Sergiu
    Participant

    1. Ok, thanks!
    2. Yes, please, how I do this? Because we lose customers by the fact that they leave the page and have to enter again and we also have products with several products in a combined product.
    3. Yes I fixed the issue.

    #548307

    Hung Pham
    Keymaster

    Hi Sergiu,

    2. Grouped product is consists of Single Product only https://prnt.sc/YxSpk-25NwsX and it is out of WoodMart controls. You may contact support of WooCommerce, maybe they will be able to advise some workaround – https://wordpress.org/support/plugin/woocommerce/

    Regards,

    #548412

    Sergiu
    Participant

    Hello, I tried using WPC Grouped Product for WooCommerce, but it doesn’t look good (as you can see in the attached picture).
    Considering that WoodMart is a dedicated theme for WooCommerce, I thought it might have taken into account this functionality for grouped products.

    So, am I to understand that you haven’t considered or don’t have a solution for displaying variations with grouped products?

    Attachments:
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    #548575

    Hung Pham
    Keymaster

    Hi Sergiu,

    Grouped product is a WooCommerce functionality. And there is no way to select variations when you are on the grouped product page and WoodMart does not control it. You may contact support of WooCommerce, maybe they will be able to advise some workaround – https://wordpress.org/support/plugin/woocommerce/

    Regards,

Viewing 10 posts - 1 through 10 (of 10 total)