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Can’t load background image in slides

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 8, 2024 at 1:20 am #547166

    mike.c
    Participant

    I cannot update the background images on slides.

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    March 9, 2024 at 8:48 am #547570

    Hung Pham
    Keymaster

    Hi mike.c,

    Thanks for reaching to us and take our apologies for the long delay in answering.

    To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    March 12, 2024 at 11:10 pm #548621

    mike.c
    Participant

    See private information in thread

    March 13, 2024 at 9:48 am #548683

    Hung Pham
    Keymaster

    Hi mike.c,

    Please provide me site url as well.

    Regards,

    March 13, 2024 at 4:19 pm #548856

    mike.c
    Participant

    Site url added

    March 15, 2024 at 10:39 am #549243

    Hung Pham
    Keymaster

    Hi mike.c,

    First of all, take our apologies for the long delay in answering.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    March 15, 2024 at 11:09 pm #549489

    mike.c
    Participant

    I have a several plugins that are required and cannot be disabled. I disabled or deleted any unnecessary plugins and it’s still not working.

    I have multiple sites using this theme, each on has it’s own license.

    The first site was built and this feature worked fine. I then cloned the site, de-activated the theme license and re-activated it with the updated license. The second and third site are both experiencing this issue with slides where you cannot upload a new graphic. There’s an image there from the clone, but when you try and update the graphic you can’t.

    March 16, 2024 at 1:37 pm #549597

    Hung Pham
    Keymaster

    Hi mike.c,

    Please switch to Parent theme and update WoodMart Core plugin to the latest version, and check again.

    If it still doesn’t help, I kindly recommend you to deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)