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wp-rocket turns on mobile caching, and the product thumbnail slider fails

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
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  • March 22, 2024 at 8:34 pm #551560

    adjsndiv
    Participant

    After wp rocket turns on Mobile Cache, on the mobile phone, clicking on the thumbnail under the main product image does not work, and the thumbnail slider also fails. Is there any solution? I’ve updated all the patches and it doesn’t work.
    PS: After turning on Mobile Cache on another website of mine, the click switching and slider of product thumbnails are normal.

    March 23, 2024 at 1:34 pm #551665

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    It is an issue with third party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the wp logins details so i will check and give you a possible solution.

    Best Regards.

    March 23, 2024 at 2:41 pm #551710

    adjsndiv
    Participant

    Yes. I’ve tried turning off the plugin, but it still doesn’t work.

    March 25, 2024 at 10:28 am #551896

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Now I have checked your site on the mobile device. The images thumbnail on a single product is working fine. Check back your site after completely clearing the browser cache and check the issue.

    Best Regards.

    March 25, 2024 at 10:38 am #551913

    adjsndiv
    Participant

    Yes. Because I have turned off WP-rocket’s mobile caching feature, the thumbnails are normal.
    But once mobile caching is turned back on, the thumbnail feature doesn’t work properly.

    March 26, 2024 at 12:18 pm #552292

    adjsndiv
    Participant

    ???

    March 26, 2024 at 1:21 pm #552338

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    This problem is related to the outdated Excluded JavaScript Files config, so you need to remove this config from there and enable the WP Rocket delay JS exclusions option in the settings.

    Best Regards.

    March 26, 2024 at 1:28 pm #552349

    adjsndiv
    Participant

    Where can I delete this configuration? “outdated Excluded JavaScript Files config,”

    Can you point it out or send me a screenshot?

    March 26, 2024 at 2:33 pm #552378

    adjsndiv
    Participant

    Already solved. Thank you very much

    March 26, 2024 at 2:34 pm #552379

    Aizaz Imtiaz Awan
    Keymaster

    Sounds Great! that your issue has been solved.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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Viewing 10 posts - 1 through 10 (of 10 total)

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