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URGENT Help needed | State field autoselects

Viewing 18 posts - 1 through 18 (of 18 total)
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    Posts
  • March 25, 2024 at 7:10 pm #552147

    Dev.Al
    Participant

    Hi Team,

    Please I need your support since I had to take down the website because of this, whether I have checkout field editor enabled or disabled or using a plugin it’s the same issue unless I change the theme it gets fixed.

    The problem is the checkout field of billing state.

    it shows the dropdown list correctly but if I scroll the field down so it displays at the bottom of the page or at nearly the middle of the page and click on the list it automatically selects the state without allowing me to see the list first.

    Please fix this with urgency

    March 25, 2024 at 8:46 pm #552153

    Dev.Al
    Participant

    Any kind updates plz, I had to take down the website because of this

    March 26, 2024 at 1:40 pm #552352

    Hung Pham
    Keymaster

    Hi Dev.Al,

    Thanks for reaching to us.

    I checked your site and state field worked well.

    Please clear browser cache and check again.

    Regards,

    • This reply was modified 9 months, 4 weeks ago by Hung Pham.
    March 26, 2024 at 8:02 pm #552494

    Dev.Al
    Participant

    Thank You for checking, however the problem is still there indeed, I’ve attached a video link in the private section to demonstrate, first part of the video shows how it works and the second shows the issue

    March 27, 2024 at 12:06 am #552520

    Dev.Al
    Participant

    Hi Team, Appreciate your support here please, waiting for your feedback.

    March 27, 2024 at 12:08 am #552523

    Dev.Al
    Participant

    PLZ check urgent comment in private section

    March 27, 2024 at 7:07 am #552556

    Hung Pham
    Keymaster

    Hi Dev.Al,

    I removed the recorded video.

    I request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    Regards,

    March 27, 2024 at 8:50 am #552576

    Dev.Al
    Participant

    I activated another theme with all the current plugins active and the issue was gone it was working normally

    March 27, 2024 at 10:01 am #552587

    Hung Pham
    Keymaster

    Hi Dev.Al,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    March 27, 2024 at 10:13 am #552596

    Dev.Al
    Participant

    Confirmed for all plugins except for what I mentioned in private

    March 27, 2024 at 10:35 am #552617

    Hung Pham
    Keymaster

    Hi Dev.Al,

    Currently, I cannot access your site, please double check.

    Regards,

    March 27, 2024 at 10:39 am #552618

    Dev.Al
    Participant

    Check private

    March 27, 2024 at 11:19 am #552656

    Hung Pham
    Keymaster

    Hi Dev.Al,

    Still doesn’t work. It’s a blank page.

    Regards,

    March 27, 2024 at 4:05 pm #552784

    Dev.Al
    Participant

    Sorry for the trouble, it’s due to update security parts, Please check again, and if it doesn’t work plz let me know the country code of your location so I can allow access for that country in the security.

    March 27, 2024 at 6:42 pm #552829

    Hung Pham
    Keymaster

    Hi Dev.Al,

    Thanks for your patience. I can access your site but wp-admin is now incorrect, please double check.

    Regards,

    March 27, 2024 at 6:55 pm #552833

    Dev.Al
    Participant

    Added details

    March 28, 2024 at 2:21 am #552905

    Dev.Al
    Participant

    Hi,

    Checking if you got any updates?

    March 28, 2024 at 1:44 pm #553060

    Hung Pham
    Keymaster

    Hi Dev.Al,

    None of these links work. I kindly recommend you to disable such security links for a while, it allows me to check more deeply.

    Regards,

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Viewing 18 posts - 1 through 18 (of 18 total)