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Free shipping failure

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • March 26, 2024 at 6:23 pm #552479

    cerroelmoro
    Participant

    Hello, I have a problem with an item in my shop. I have free shipping from 40€ of purchase and it is applied correctly in all products except one of them, which always marks free shipping, even when the cost is below. What can be the problem?

    March 27, 2024 at 10:20 am #552600

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    Thanks for reaching to us.

    The link you provided to product is not available. Did you resolve the issue? Please let me know.

    Regards,

    March 29, 2024 at 10:47 am #553280

    cerroelmoro
    Participant

    url: https://mosaikosmetic.com/incienso-de-sevilla-perfume-cofrade-pasion-by-mosaik/

    March 29, 2024 at 11:41 am #553297

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    Thanks for new link.

    Free shipping functionality worked well on my end https://prnt.sc/0KB1vfTRrajo https://prnt.sc/ijQQ2gNuBRDl

    Please clear browser cache, remove product from cart and re-add to see if it works.

    Regards,

    March 29, 2024 at 12:18 pm #553307

    cerroelmoro
    Participant

    Please try the 20 ml size, the shipping cost should not be free.

    March 29, 2024 at 5:54 pm #553432

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    I tested 20ml variation and it worked as well https://prnt.sc/sU8XkPgi8n-L

    Regards,

    March 29, 2024 at 6:51 pm #553444

    cerroelmoro
    Participant

    Please follow the purchase process, you will see that shipping is free, and it should only be free from €40 of purchase.

    March 30, 2024 at 7:29 pm #553607

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    The product not loaded correctly https://prnt.sc/QN4E2E619cb8 Please check again.

    Regards,

    March 30, 2024 at 8:43 pm #553613

    cerroelmoro
    Participant

    Please, could you give a little earlier notice to activate the problem? If I activate the 20ml size, customers buy and I have to cancel the orders. Thank you

    April 1, 2024 at 5:30 am #553737

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    First of all, take my apologies for the delay in answering because of the weekend.

    Please duplicate the product and add 20ml variation and unpublish the product, then I can take a look without affecting to live product.

    Regards,

    April 1, 2024 at 5:41 pm #553926

    cerroelmoro
    Participant

    Done

    April 2, 2024 at 11:16 am #554110

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    Thanks for details.

    Please send me temporary FTP info (server, username, password, port) to Private Content area.

    I will enable debug log and check this issue more deeply. Also, would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    April 2, 2024 at 9:29 pm #554345

    cerroelmoro
    Participant

    adjunto datos

    April 3, 2024 at 12:54 pm #554551

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    Thanks for details.

    I believed it was a typo.

    In the WooCommerce > Settings > General, here what you set for separator https://prnt.sc/15Mar6mpIFSs

    And in the Shipping tab, you set Minimum order was 40,00 I changed it to 40.00 https://prnt.sc/gIVYLjw9PLqr and it worked https://prnt.sc/sEnxJXJHrY_P

    Regards,

    April 3, 2024 at 2:09 pm #554578

    cerroelmoro
    Participant

    Great, thank you very much. But I don’t understand why it only happened with that particular product.

    April 4, 2024 at 7:15 am #554762

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    I think it happens with decimal price only.

    Regards,

    April 4, 2024 at 9:51 am #554824

    cerroelmoro
    Participant

    Yes, I understand, but you know, woocommerce, if you put the wrong price decimals, it warns you with a message that something is wrong. That’s why I’m surprised that it only happened in one product, it should fail in all, because the free shipping rule is the same for all.

    April 4, 2024 at 2:51 pm #554921

    Hung Pham
    Keymaster

    Hi cerroelmoro,

    If it happened to particular product and variation, so you need to check variation price.

    Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

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Viewing 18 posts - 1 through 18 (of 18 total)