Free shipping failure

Hello, I have a problem with an item in my shop. I have free shipping from 40€ of purchase and it is applied correctly in all products except one of them, which always marks free shipping, even when the cost is below. What can be the problem?

Hi cerroelmoro,

Thanks for reaching to us.

The link you provided to product is not available. Did you resolve the issue? Please let me know.

Regards,

url: https://mosaikosmetic.com/incienso-de-sevilla-perfume-cofrade-pasion-by-mosaik/

Hi cerroelmoro,

Thanks for new link.

Free shipping functionality worked well on my end https://prnt.sc/0KB1vfTRrajo https://prnt.sc/ijQQ2gNuBRDl

Please clear browser cache, remove product from cart and re-add to see if it works.

Regards,

Please try the 20 ml size, the shipping cost should not be free.

Hi cerroelmoro,

I tested 20ml variation and it worked as well https://prnt.sc/sU8XkPgi8n-L

Regards,

Please follow the purchase process, you will see that shipping is free, and it should only be free from €40 of purchase.

Hi cerroelmoro,

The product not loaded correctly https://prnt.sc/QN4E2E619cb8 Please check again.

Regards,

Please, could you give a little earlier notice to activate the problem? If I activate the 20ml size, customers buy and I have to cancel the orders. Thank you

Hi cerroelmoro,

First of all, take my apologies for the delay in answering because of the weekend.

Please duplicate the product and add 20ml variation and unpublish the product, then I can take a look without affecting to live product.

Regards,

Done

Hi cerroelmoro,

Thanks for details.

Please send me temporary FTP info (server, username, password, port) to Private Content area.

I will enable debug log and check this issue more deeply. Also, would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

adjunto datos

Hi cerroelmoro,

Thanks for details.

I believed it was a typo.

In the WooCommerce > Settings > General, here what you set for separator https://prnt.sc/15Mar6mpIFSs

And in the Shipping tab, you set Minimum order was 40,00 I changed it to 40.00 https://prnt.sc/gIVYLjw9PLqr and it worked https://prnt.sc/sEnxJXJHrY_P

Regards,

Great, thank you very much. But I don’t understand why it only happened with that particular product.

Hi cerroelmoro,

I think it happens with decimal price only.

Regards,

Yes, I understand, but you know, woocommerce, if you put the wrong price decimals, it warns you with a message that something is wrong. That’s why I’m surprised that it only happened in one product, it should fail in all, because the free shipping rule is the same for all.

Hi cerroelmoro,

If it happened to particular product and variation, so you need to check variation price.

Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

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