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Update theme issues

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  • March 29, 2024 at 12:49 pm #553330

    mkdreamstyle
    Participant

    Ok, Ive tried several times to update my theme and it doesnt work. When i try to update it i get this error “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”. Ive tried to update it via appearance too. Ive deactivated and activated license code a few times. Ive also tried to upload the theme files then i got style.css stylesheet missing file error. upload_max_filesize, post_max_size and memory_limit are on their maximum. How can i update this theme?
    Can I get some help here?

    Thank you in advance!

    March 29, 2024 at 3:25 pm #553377

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    March 29, 2024 at 3:46 pm #553391

    mkdreamstyle
    Participant

    I have done all this things. Deactivated license and activated it again several times. Tried to update it via dashboard and appearance > theme. Didn’t work.

    March 29, 2024 at 4:24 pm #553406

    Artem Temos
    Keymaster
    Xtemos team

    Please deactivate the license and send us your admin access so we can check this on your website.

    March 29, 2024 at 4:43 pm #553417

    mkdreamstyle
    Participant

    I deactivated it and sent you the details
    Thank you!

    March 29, 2024 at 4:45 pm #553418

    Artem Temos
    Keymaster
    Xtemos team

    Please send your server authentication credentials as well because we can’t view your website now.

    March 29, 2024 at 4:58 pm #553423

    mkdreamstyle
    Participant

    Try to login now

    March 29, 2024 at 4:59 pm #553424

    Artem Temos
    Keymaster
    Xtemos team

    As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

    March 29, 2024 at 5:07 pm #553425

    mkdreamstyle
    Participant

    Wow I didn’t expect that. I see now that it’s still activated even if I deactivated it. I will reinstall it and see if this will fix the issue.

    Regards

    March 31, 2024 at 8:23 pm #553691

    mkdreamstyle
    Participant

    Hello again, I fully deleted the old version of the theme and install xtemos woodmart. I updated it to the latest version succesfully.

    Thank you for your support!

    April 1, 2024 at 9:32 am #553755

    Artem Temos
    Keymaster
    Xtemos team

    Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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