3CX ICON – MOBILE POSITION!!

This topic has 5 replies, 2 voices, and was last updated 11 months, 1 week ago by Hung Pham.

Viewing 6 posts - 1 through 6 (of 6 total)

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March 30, 2024 at 4:48 pm #553572

aadarshacrai
Participant

Hello XTEMOS, the 3cx live chat is working fine, but there’s a problem on the mobile web version. The 3cx icon covers up the My Account TAB making it unprofessional, unmanaged and uncomfortable when clicking my account tab. Please help me!

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April 1, 2024 at 3:22 pm #553874

Hung Pham
Keymaster

Hi aadarshacrai,

Thanks for reaching to us.

First of all, take my apologies for the delay in answering because of the weekend.

Please check through plugin settings or customization code if there is an option to change the position.

Regards,

April 2, 2024 at 6:36 am #554020

aadarshacrai
Participant

Yes I did everything to my knowledge but nothing is working out for me , Can you please generate the code for me by looking at my website(Mobile Web Version)?

April 2, 2024 at 9:47 am #554060

Hung Pham
Keymaster

Hi aadarshacrai,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

April 2, 2024 at 10:03 am #554072

aadarshacrai
Participant

Sure I have filled the info on extra information box

April 2, 2024 at 1:17 pm #554178

Hung Pham
Keymaster

Hi aadarshacrai,

Thanks for details.

Currently, they are using custom selectors called call us and Custom CSS cannot be applied to it https://prnt.sc/BlVuQJbqGlpn For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the author plugin’s support team, who are better equipped to provide you with the guidance you requires.

Regards,
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