Checkout New Field

This topic has 7 replies, 2 voices, and was last updated 7 months, 1 week ago by Artem Temos.

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April 8, 2024 at 1:58 pm #555675

jpmorales
Participant

Good afternoon.

I have tried to include a new field in the customer’s data (DNI/CIF) through several plugins but, although it appears in the customer’s file, when it arrives at the checkout it is not asked for.

We then have to call the customer to ask for that information because it does not appear on the form where the information is requested at checkout.

The plugins I have tried are “WC – APG Campo NIF/CIF/NIE”, “WooCommerce Checkout Manager” and “Checkout Field Editor for Woocommerce”.

Could you help me?

April 9, 2024 at 9:22 am #555857

Artem Temos
Keymaster

Hello,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

April 9, 2024 at 12:19 pm #555963

jpmorales
Participant

I have the web on production. I cant change theme now.

Sorry!

April 10, 2024 at 9:44 am #556220

Artem Temos
Keymaster

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

April 16, 2024 at 3:17 pm #557701

jpmorales
Participant

Good afternoon.

I have created a replica of the website at https://test.sevillamotorhome.com and have changed the theme to WordPress. The problem I see now is that the Checkout page has kept the page layout of the Basel template.

I don’t know how to remove it so I can check if the problem is with WordPress or with the theme.

Could you help me in this regard?

April 17, 2024 at 11:27 am #557924

Artem Temos
Keymaster

Could you please send us a screenshot of the problem so we can better understand what you mean?

April 18, 2024 at 9:42 pm #558636

jpmorales
Participant

Good afternoon.

Sorry for the delay. Of course.

In the CheckOutPage image I attach a screenshot of the fields that appear on the checkout page.

In the ChekutFields image I show you how Woocommerce is configured and the new field (red square) that should appear in the Checkout.

Thank you!

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April 19, 2024 at 9:35 am #558747

Artem Temos
Keymaster

Hello,

As we can see, it doesn’t work with other themes as well. It means that the issue is not related to the Basel theme.

Kind Regards
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