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Single Product Layout problems after update

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • April 11, 2024 at 12:13 am #556385

    shyshka_igor
    Participant

    Hello,
    I’m using your theme on several sites and I’m having a single product layout problem after updating.
    I am using this product template: https://woodmart.xtemos.com/mega-electronics/product/apple-macbook-pro-16-m1-pro-2/ and before the update it works as expected. You can see this on the website before updates, for example on the page: https://tramontana.com.ua/ru/cooperhunter-ch-s09ftxd2-wp/

    After installing the latest theme update, this single product page template stops working correctly and single product page design is broken. I tried to re-create the page layout from the begining, based on the template, but the problem persisted and the design was ruined.

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    April 12, 2024 at 9:57 am #556719

    Hung Pham
    Keymaster

    Hi shyshka_igor,

    Thanks for reaching to us.

    First of all, take my apologies for the delay in answering.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    April 14, 2024 at 9:51 pm #557152

    shyshka_igor
    Participant
    April 15, 2024 at 7:30 am #557177

    Hung Pham
    Keymaster

    Hi shyshka_igor,

    The product loaded well on my end, please clear browser cache and check again https://prnt.sc/zj0C1Xc-603t

    Regards,

    April 15, 2024 at 12:56 pm #557305

    shyshka_igor
    Participant

    You didn’t see the problem because I’m forced to use an old version (7.3.4) of the theme to avoid problems. Now I have temporarily updated the theme to the latest version and cleared the cache. Also I updated “woodmart core”. Check, please.

    April 16, 2024 at 9:17 am #557520

    Hung Pham
    Keymaster

    Hi shyshka_igor,

    Please send me temporary FTP info (server, username, password, port) to Private Content area.

    I will enable debug log and check this issue more deeply. Also, would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    April 16, 2024 at 11:06 am #557588

    shyshka_igor
    Participant

    Please check information in private content area

    April 17, 2024 at 8:11 am #557837

    Hung Pham
    Keymaster

    Hi shyshka_igor,

    FTP credential is incorrect, please check again https://prnt.sc/Npo253Hu70bg

    Regards,

    April 17, 2024 at 1:01 pm #557968

    shyshka_igor
    Participant

    I clarified the data. Please try with a new username and password. If you need help, let me know.

    April 18, 2024 at 9:36 am #558266

    Hung Pham
    Keymaster

    Hi shyshka_igor,

    It caused by LuckyWP Table of Contents plugin, I disabled it and it worked again.

    Regards,

    April 18, 2024 at 3:44 pm #558514

    shyshka_igor
    Participant

    Thanks for the great support. I tested this method on other sites with a similar problem and it worked.

    April 19, 2024 at 8:41 am #558714

    Hung Pham
    Keymaster

    Hi shyshka_igor,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

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