Single Product Layout problems after update

Hello,
I’m using your theme on several sites and I’m having a single product layout problem after updating.
I am using this product template: https://woodmart.xtemos.com/mega-electronics/product/apple-macbook-pro-16-m1-pro-2/ and before the update it works as expected. You can see this on the website before updates, for example on the page: https://tramontana.com.ua/ru/cooperhunter-ch-s09ftxd2-wp/

After installing the latest theme update, this single product page template stops working correctly and single product page design is broken. I tried to re-create the page layout from the begining, based on the template, but the problem persisted and the design was ruined.

Attachments:

You must be logged in to view attached files.

Hi shyshka_igor,

Thanks for reaching to us.

First of all, take my apologies for the delay in answering.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Hi shyshka_igor,

The product loaded well on my end, please clear browser cache and check again https://prnt.sc/zj0C1Xc-603t

Regards,

You didn’t see the problem because I’m forced to use an old version (7.3.4) of the theme to avoid problems. Now I have temporarily updated the theme to the latest version and cleared the cache. Also I updated “woodmart core”. Check, please.

Hi shyshka_igor,

Please send me temporary FTP info (server, username, password, port) to Private Content area.

I will enable debug log and check this issue more deeply. Also, would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Please check information in private content area

Hi shyshka_igor,

FTP credential is incorrect, please check again https://prnt.sc/Npo253Hu70bg

Regards,

I clarified the data. Please try with a new username and password. If you need help, let me know.

Hi shyshka_igor,

It caused by LuckyWP Table of Contents plugin, I disabled it and it worked again.

Regards,

Thanks for the great support. I tested this method on other sites with a similar problem and it worked.

Hi shyshka_igor,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,

[Author]

Posts