Home › Forums › WoodMart support forum › Error updating to version 7.5 and child theme is still on 5.3

Error updating to version 7.5 and child theme is still on 5.3

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • April 16, 2024 at 8:15 pm #557785

    jeff-1071
    Participant

    I have updated the woodmart them to 7.4.3. Woodmart child theme is still showing 5.3. Currently get this error when trying to update to 7.5.

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Attachments:
    You must be logged in to view attached files.
    April 17, 2024 at 2:24 pm #558004

    Hung Pham
    Keymaster

    Hi jeff-1071,

    Thanks for reaching to us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Go to Dashboard -> Updates and click on Check Again.
    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    I highly recommend you to take a complete backup of your site before proceeding.

    https://xtemos.com/docs-topic/update-the-theme/

    Regards,

    April 17, 2024 at 5:23 pm #558099

    jeff-1071
    Participant

    I deactivated the theme and refreshed and it still shows the theme as activated. I followed your steps and it does the same thing.

    April 18, 2024 at 9:11 am #558251

    Hung Pham
    Keymaster

    Hi jeff-1071,

    I highly recommend you to take a complete backup of your site.

    Then, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    April 18, 2024 at 6:37 pm #558607

    jeff-1071
    Participant

    Here you go.

    April 19, 2024 at 7:19 pm #559007

    Hung Pham
    Keymaster

    Hi jeff-1071,

    Thanks for your patience.

    I tried to update via File Manager as well but it still doesn’t work, please send me temporary FTP info (server, username, password, port) to Private Content area.

    Also, your site seems built with Catalyst theme instead, if you switch to WoodMart it might causes problems.

    Regards,

    April 22, 2024 at 4:16 pm #559501

    jeff-1071
    Participant

    Here it is

    April 23, 2024 at 5:11 pm #559958

    jeff-1071
    Participant

    Can I get an update on this?

    April 23, 2024 at 5:23 pm #559964

    Hung Pham
    Keymaster

    Hi jeff-1071,

    Thanks for your patience.

    There is no root folder https://prnt.sc/rnY8hPgUiLH_

    Also, could I switch from Catalyst theme to WoodMart theme?

    Regards,

    April 23, 2024 at 6:37 pm #559979

    jeff-1071
    Participant

    Try this. for ftp

    April 24, 2024 at 10:44 pm #560407

    jeff-1071
    Participant

    Were you able to get in?

    April 25, 2024 at 4:01 pm #560708

    jeff-1071
    Participant

    Can I get an update on this please.

    April 25, 2024 at 4:04 pm #560710

    Hung Pham
    Keymaster

    Hi jeff-1071,

    Thanks for your patience.

    I helped you to update theme to the latest version, please double check.

    Regards,

    April 26, 2024 at 6:07 pm #561163

    jeff-1071
    Participant

    We took the dev site live today. For some reason the navigation is not displaying even though it is set to the main navigation. I am also getting this error on the theme settings. WARNING: The “PHP Max Input Vars” parameter is set to 1000 which is not enough for our Theme Settings. You need to increase it to 2000 or higher in your PHP configuration. Contact your hosting provider for help on this matter. Otherwise, you will not be able to save Theme Settings.

    I am having the hot look into this but could you tell me why the navigation issues is doing this.

    April 28, 2024 at 1:07 pm #561427

    Hung Pham
    Keymaster

    Hi jeff-1071,

    First of all, take my apologies for the delay in answering because of the weekend.

    Please provide me new dev site url, the old one doesn’t work so I can’t check the problem.

    Regards,

    April 29, 2024 at 4:05 pm #561716

    jeff-1071
    Participant

    the dev site was taken live so it is on the main url now.

    https://catalystptsa.com/
    Same un and pw.

    I am still waiting for the client to upgrade their hosting in order to update this warning.

    WARNING: The “PHP Max Input Vars” parameter is set to 1000 which is not enough for our Theme Settings. You need to increase it to 2000 or higher in your PHP configuration. Contact your hosting provider for help on this matter. Otherwise, you will not be able to save Theme Settings.

    April 30, 2024 at 8:21 pm #562222

    Hung Pham
    Keymaster

    Hi jeff-1071,

    Thanks for your patience.

    1. Main navigation

    Navigate to WoodMart > Header builder > edit default header (highlighted star icon) or you can go through the admin bar directly https://prnt.sc/Ct9ehRDvvDV9.

    Hover on the Main menu element, click on the Pencil icon to edit it and select menu https://prnt.sc/IX8qo1Nw8jYd

    2. PHP error message

    Please contact your hosting provider for help on this matter.

    Regards,

    April 30, 2024 at 10:10 pm #562263

    jeff-1071
    Participant

    That worked perfect. Thanks.

    May 1, 2024 at 10:26 am #562315

    Hung Pham
    Keymaster

    Hi jeff-1071,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

  • Author
    Posts

Tagged: 

Viewing 19 posts - 1 through 19 (of 19 total)

The topic ‘Error updating to version 7.5 and child theme is still on 5.3’ is closed to new replies.