Checkout coupon and returning customer login elements not working
-
After updating your theme to the latest version and updating all the plugins as well the Checkout coupon and returning customer login elements not working, only adding “#” to the url.
When a user or admin is logged in those options are working normally.
its only happening to guests.
disabled all plugins except woocommerce and woodmart core but still the same.
Ive attached screenshots and admin login to the private area.
Please help its urgent.
Hello,
Please temporarily turn off all plugins and switch to the parent theme in Appearance -> Themes so we can check the problem.
Kind Regards
Disabled all plugins and switched to the parent theme now.
im just making sure with you that this problem occurs on incognito mode or for guest users only, if you are logged in you wont see the problem.
Can we also switch between themes on your website to see if it is caused by WoodMart or not?
Yes i switched to “Twenty Twenty-Four” and those elements are working now.
its a problem with your theme.
for your request, yes of course you can switch between theme and check for yourself.
We tried disabling the other unrelated plugins, and it seems to work correctly. Could you please test from your end?
yes i saw that now, after enabling “Jetpack” again this is the plugin that causing the issue, can you please check why? i have the latest version and i must have jetpack to connect my store the the woocommerce app.
While checking the error console, we saw an error in WooCommerce scripts when this plugin was active. We don’t know exactly what is wrong, but you need to consult with the plugin developers for help on this matter.
.
