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Problem with Tab Categories in Mobile Menu

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • May 4, 2018 at 1:35 pm #56052

    Snake
    Participant

    Hi team,

    I have a problem with my mobile menu, when I activate “Categories” in my mobile header (in header builder, I choose my menu I want to see), in my mobile (iPhone) the title “Categories” appears, when I click, the page instantly refresh.
    When I tried with an android phone, the menu “Categories” appears, I saw the menu, but in the background the website refresh too !

    Weird.
    Do you have an idea ?

    May 4, 2018 at 1:41 pm #56056

    Eric Watson
    Participant

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    May 14, 2018 at 9:24 am #57452

    Snake
    Participant

    You will find below
    I deactivated all plug in one by one, and I have always the same problem

    May 14, 2018 at 12:03 pm #57493

    Elise Noromit
    Member

    Hello,

    Please check your footer and make sure all the link tags are closed. It may cause the problem.

    Best Regards

    May 14, 2018 at 3:59 pm #57550

    Snake
    Participant

    Hello,

    I checked the footer, all link tags are closed !

    check below

    May 14, 2018 at 7:15 pm #57575

    Elise Noromit
    Member

    Hello,

    Please remove all the HTML code from your footer to get convinced the problem caused by HTML errors I have checked your code and see the incorrect usage of li http://prntscr.com/jhu0yr

    Best Regards

    May 15, 2018 at 8:45 am #57637

    Snake
    Participant

    Thanks for your message.
    But, it’s not working, I erase all html code in footer, and after refresh the page, I have the same problem, with categories in mobile menu, and the same when you click on the left corner “Ecrire un message”, the page reload instantly.
    I have the same plug in on Basel theme and I don’t have this problem.

    I don’t understand where is the problem.

    May 15, 2018 at 9:36 am #57648

    Elise Noromit
    Member

    Hello,

    We have checked the mobile menu, category tab, tried to click categories.
    Everything works well https://gyazo.com/cf4a20733c98ec76a554c87f14ff6d5c
    Have you found the reason of the problem?

    Best Regards

    May 15, 2018 at 10:24 am #57660

    Snake
    Participant

    I don’t know what I do !

    May 15, 2018 at 1:09 pm #57693

    Artem Temos
    Keymaster

    Anyway, the problem is solved now. We didn’t touch anything.

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Viewing 10 posts - 1 through 10 (of 10 total)