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WoodMart Slider Problem

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  • April 25, 2024 at 10:14 am #560526

    emirhantugal
    Participant

    Hello, I installed my WoodMart theme on my site. There is a problem I am having. My slider does not work in any way. Slider seems active on the admin screen, but when someone else looks at it, my slider does not appear. I could not solve this problem in any way. Please help me.

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    April 25, 2024 at 10:19 am #560530

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins that are not directly related to our website’s theme and provide us with your admin access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    April 25, 2024 at 10:40 am #560539

    emirhantugal
    Participant

    I look forward to your help. Thank you.

    April 25, 2024 at 11:19 am #560555

    Artem Temos
    Keymaster

    Please temporarily disable all plugins that are not related to our theme.

    April 25, 2024 at 2:15 pm #560635

    emirhantugal
    Participant

    It’s the Slider. The other plugins are applications for Google’s tag management and other tools. Plugins that should definitely be in WordPress.

    April 25, 2024 at 2:40 pm #560648

    Artem Temos
    Keymaster

    We need to test it without any plugins that are not related to our theme on your website.

    April 25, 2024 at 3:01 pm #560670

    emirhantugal
    Participant

    I have disabled all plugins except the plugins you mentioned. Still, my problem is not solved. You can see the screen pictures in the attachment.

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    April 25, 2024 at 3:22 pm #560679

    Artem Temos
    Keymaster

    We need you to deactivate all plugnis that are not related to our theme temporarily. There are 27 plugins activated on your website now.

    April 25, 2024 at 3:41 pm #560691

    emirhantugal
    Participant

    Please check again. Since I did not see an improvement after disabling the plugins, I re-enabled the plugins. Check it again.

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    April 25, 2024 at 3:48 pm #560700

    Artem Temos
    Keymaster

    As we can see, the slider works correctly now. Here is a screenshot https://gyazo.com/0b79394c6e18f6e09578d1a5225baf04

    April 25, 2024 at 5:07 pm #560753

    emirhantugal
    Participant

    So how do I find the plugin causing this problem?

    April 26, 2024 at 9:23 am #560896

    Artem Temos
    Keymaster

    You can enable all plugins one by one to identify which plugin causes these problems on your website.

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Viewing 12 posts - 1 through 12 (of 12 total)