The dynamic discount rule does not work in specific categories and products

This topic has 7 replies, 2 voices, and was last updated 6 months, 2 weeks ago by Luke Nielsen.

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May 8, 2024 at 1:57 pm #564122

allforkitchen.kamla
Participant

The dynamic discount rule does not work in specific categories and products,
but when I had set it for all products then it worked fine

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May 8, 2024 at 2:10 pm #564127

Luke Nielsen
Keymaster

Hello,

In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

May 8, 2024 at 2:18 pm #564131

allforkitchen.kamla
Participant

can you join the google meet or anydesk then you will guide me

May 8, 2024 at 4:52 pm #564189

Luke Nielsen
Keymaster

Hello,

Firstly, I will check how it works on your side and then I will explain you there on how to adjust it.

We understand that this is a sensitive matter, and we assure you that we will use the access only for the purposes of helping you with your issue.

Thank you in advance.

Kind Regards

May 8, 2024 at 6:18 pm #564210

allforkitchen.kamla
Participant

This is admin details, please check and solve it and let me know why this problem occur in my website.

May 9, 2024 at 9:39 am #564289

Luke Nielsen
Keymaster

Hello,

Yep, it’s a weird issue. Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Thank you in advance.

Kind Regards.

May 9, 2024 at 10:44 am #564335

allforkitchen.kamla
Participant

Okay, you can do it

May 10, 2024 at 3:01 pm #564732

Luke Nielsen
Keymaster

Hello,

Here is a result without 3rd party plugins: https://prnt.sc/UBB5juNs9xbd. After enabling all back, I found that the “Hide Categories Or Products On Shop Page” plugin affects it, so I suggest you disable it.

Kind Regards
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