Promo popup not opening

This topic has 5 replies, 2 voices, and was last updated 5 months, 3 weeks ago by Aizaz Imtiaz Awan.

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May 11, 2024 at 11:17 am #564860

husseinnh93
Participant

I ahve added a promo popup. and I couldn’t have it to open at any cost. I tried scrolling, waiting for some time, clear cache whatever.
Please help/ Please note that currently I have a landing page with barely a scrolling bar.
Please advise.

May 11, 2024 at 2:49 pm #564879

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards.

May 12, 2024 at 4:17 pm #565010

husseinnh93
Participant

I already did

May 13, 2024 at 11:56 am #565122

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

If the issue remains, refresh your cache, temporarily disable the CDN and check if the problem persists.

Best Regards.

May 13, 2024 at 12:02 pm #565128

husseinnh93
Participant

it is still not working, I have deactivatedeverything 3rd party.
PLEASE THIS IS VERY URGENT

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May 13, 2024 at 3:58 pm #565221

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been resolved. I have disabled the Maintenance mode option from Theme Settings > Maintenance.

Best Regards.
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