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There is a problem with your site.

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  • May 20, 2024 at 11:28 am #566657

    molebilisim
    Participant

    I recently purchased a pre-built site/theme butI am encountering an issue that says “There is a problem with your site.” I’m not entirely sure what’s causing this error and I would greatly appreciate your assistance in resolving it 🙁

    Could you please help me identify and fix the problem? If you need any additional information, please let me know.

    May 20, 2024 at 11:30 am #566658

    molebilisim
    Participant

    Forgot to post screenshot, it says
    “There is a problem with your site”
    “Get detailed information about troubleshooting WordPress issues”

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    May 20, 2024 at 12:42 pm #566697

    molebilisim
    Participant

    While this problem doesn’t always occur and the site generally works properly, consecutive attempts to load pages trigger the issue. Refreshing the site resolves the problem, but users may become frustrated by the constant crashes on my site 🙁 Thanks again

    May 20, 2024 at 5:00 pm #566833

    Hung Pham
    Keymaster

    Hi molebilisim,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) and FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

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Viewing 4 posts - 1 through 4 (of 4 total)