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Broken single product layout

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  • June 7, 2024 at 5:43 pm #571393

    webdesigner0004
    Participant

    Dear support, I have finished my website and given access to my customer to let him edit some products, but something in this last step went wrong.
    I don’t know exactly what have been done to the website, but I cannot figure out how to solve the issue now.

    The problem is that the single product layout, instead of showing two column side by side, shows all the content on a single 6/12 column. (See examples attached).

    I’ve tried to flush cache, set another layout and redoit but seems like nothing is fixing this issue.
    Also I would like to note that if I enter the “customize” section of wordpress it looks as it should, it is only the live versione that is broken

    I’ve also tried to disable the plugins

    Thank you for you help

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    June 8, 2024 at 10:18 am #571456

    Hung Pham
    Keymaster

    Hi webdesigner0004,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    June 8, 2024 at 10:23 am #571457

    webdesigner0004
    Participant

    Thank you, please find the login details in the private content section

    June 9, 2024 at 4:54 pm #571599

    Hung Pham
    Keymaster

    Hi webdesigner0004,

    First of all, take my apologies for the delay in answering because of the weekend.

    It caused by iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more plugin, I disabled it and it worked again.

    Regards,

    June 9, 2024 at 6:18 pm #571605

    webdesigner0004
    Participant

    Oh I see, it was the native content blocking because of the cookie policy. Thank you for your help. I’m going to take that feature disabled.

    Thanks, you can mark this as resolved

    June 10, 2024 at 10:09 am #571661

    Hung Pham
    Keymaster

    Hi webdesigner0004,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

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