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Product’s videos not working

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • June 14, 2024 at 7:14 pm #572871

    viktorpashkevichyus
    Participant

    Hello.
    I’m experiencing issue on my site with Video Product Gallery feature, it doesn’t work with Video display type Simplified. https://paste.pics/r6bge
    I tried to switch to Native player and it works also it works with Autoplay.
    When I click play button the video doesn’t play https://paste.pics/R6BN8
    Could you help me, please?

    June 15, 2024 at 11:34 am #572933

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your site and checked that the video is working fine.

    See Screenshot for clarifications:
    https://ibb.co/HzTmtBH

    Check back your site and check the issue.

    Best Regards.

    June 15, 2024 at 11:50 am #572937

    viktorpashkevichyus
    Participant

    Hello,
    Sorry I forgot to mention that the video sometimes works, but if you update the page it can not work.
    Could you check, please?

    June 15, 2024 at 1:07 pm #572947

    viktorpashkevichyus
    Participant

    Video works on some pages, but not all.
    The video does not work on 80% of the products.

    June 15, 2024 at 3:03 pm #572962

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards.

    June 20, 2024 at 5:48 pm #574242

    TradeSurvey
    Participant

    Hi,

    I’m having trouble with getting Product video URL to work – it’s in general right at the bottom of the edit product page.
    I’ve deactivated all plugins except WooCommerce, Slider Revolution, Woodmart Core,
    WPBakery Page Builder (and WP Engine Smart Plugin Manager because I can’t disable that one).

    The watch video link appears in the gallery but the link to the video is broken.

    Thanks

    June 21, 2024 at 9:51 am #574343

    Aizaz Imtiaz Awan
    Keymaster

    Hello @TradeSurvey,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards.

    June 25, 2024 at 5:50 pm #575426

    TradeSurvey
    Participant

    Thanks for taking a look. Sending a link to the page with a problem plus login details below.

    Best regards,

    June 26, 2024 at 9:25 am #575533

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Best Regards.

    June 26, 2024 at 12:06 pm #575615

    TradeSurvey
    Participant

    Yes please go ahead and do whatever you need to do – it is a test site so no problem.

    June 26, 2024 at 3:31 pm #575681

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Now check back your site and check the issue. I have deactivated the plugins not related to the theme and it is working fine. Reactivate the plugin one by one to check which one causes the issue.
    https://lasermeasu1dev.wpenginepowered.com/product/3d-disto-software-for-windows/

    Best Regards.

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