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Thank you page

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  • June 19, 2024 at 3:15 am #573668

    developer.actions
    Participant

    After I complete a purchase in checkout, I get redirected to a 404 page (url: /order-received/23675/?key=wc_order_Hqw71PO7o2oto).

    In Theme Settings > Shop > Thank you page, I have Extra content for “Thank you page” set to “text” and Default “Thank you page” content set to on.

    I also deactivated all 3rd party plugins but the problem remains.

    Thank you

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    June 19, 2024 at 9:13 am #573690

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you so much for contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    June 20, 2024 at 8:37 am #573998

    developer.actions
    Participant

    Hello
    I have tested the functionality with Twenty Twenty-Four and it works perfectly.

    June 20, 2024 at 9:31 am #574017

    Artem Temos
    Keymaster
    Xtemos team

    Can we switch between themes on your website and test it? Also, the password you provided seems to be wrong and we can’t access your dashboard.

    June 24, 2024 at 1:05 pm #574913

    developer.actions
    Participant

    Hello again. Of course you can temporarily switch between themes. I am providing again the correct credentials.

    June 24, 2024 at 1:39 pm #574927

    Artem Temos
    Keymaster
    Xtemos team

    We just tested this with a default theme and see the same problem. So this issue is not related to our theme https://gyazo.com/04aba83f34257a9497c4f0cc0a0c6a00

    June 24, 2024 at 2:56 pm #574976

    developer.actions
    Participant

    Actually, if you deactivate the Elementor plugin, it works just fine…

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    June 24, 2024 at 5:00 pm #575031

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you for providing the additional information. Based on our investigation, it seems the issue is not caused by the WoodMart theme. Since the problem is resolved when the Elementor plugin is deactivated, it is likely related to something in the Elementor configuration.

    I recommend contacting Elementor support for further assistance to resolve this issue. They should be able to help you identify and fix the configuration causing the redirect to a 404 page after checkout.

    Best regards

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Viewing 8 posts - 1 through 8 (of 8 total)