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icons not showing properly/broken icons

Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 19, 2024 at 5:56 pm #573930

    omair
    Participant

    Hi,

    Sometimes when the website loads, all icons (social media, wishlist, cart, navigation arrows, etc.) on my website don’t display properly, especially in the Firefox browser. They seem to be broken.

    You can check this product page for an example. : https://www.ledcityusa.com/channel/crown-baseboard-recessed/

    We have already followed this guide: “As the square boxes are shown instead of icons on your site, try regenerating the CSS from WoodMart >> CSS generator.”

    Additionally, please go to Theme Settings, resave it, and check your site after clearing the browser cache.

    You also need to make sure that the “http” or “https” used in the URL is the same in both the “WordPress Address (URL)” and “Site Address (URL)” under Settings >> General.

    I have shared the login credentials. Please check and fix this as soon as possible. It’s very urgent.

    Regards

    • This topic was modified 3 months, 1 week ago by omair.
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    June 20, 2024 at 9:59 am #574033

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards.

    June 20, 2024 at 6:08 pm #574251

    omair
    Participant

    Hi , overall the icons are working good but when a product link is accessed directly (e.g., someone sends the link, and it is opened), the icons on the product page are not displaying correctly—they are disappearing. However, if the same product is searched for and accessed via the website’s internal search function, the icons display properly.

    For instance, when you open the following link directly: https://ledcityusa.com/channel/crown-baseboard-recessed/ , the icons are missing. But if you search for this same product on our website and then navigate to its page, the icons appear as they should.

    Could you please investigate this issue and identify why the icons are disappearing when the product link is accessed directly?

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    June 21, 2024 at 10:08 am #574354

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site directly from the link and the icons are showing fine.

    See Screenshot for clarification:
    https://ibb.co/FKxLt7q

    Check back your site after completely clearing the browser cache and check the issue.

    Best Regards.

    June 21, 2024 at 7:01 pm #574568

    omair
    Participant

    Please check on firefox

    June 22, 2024 at 10:27 am #574614

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site in firefox. The icons are showing fine.
    See Screenshot for clarification:
    https://ibb.co/Kmqp8bR

    Check back your site after completely clearing the browser cache and check the issue.

    Best Regards.

    June 23, 2024 at 5:41 pm #574746

    omair
    Participant

    I have cleared the caches and checked in an incognito window, but it is still showing boxes instead of icons. Please check the screenshot that I have taken from Firefox and Chrome browsers.

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    June 24, 2024 at 10:47 am #574859

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site again. The icons are showing fine. Can you please check the issue on another device.

    See this video for clarification:
    https://uploadnow.io/f/cLVndQc

    Best Regards.

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