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WP Bakery Editor / product-image.php
- This topic has 15 replies, 2 voices, and was last updated 1 hour, 26 minutes ago by
DELAYON.
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June 20, 2024 at 3:30 pm #574195
DELAYONParticipantHi there!
We are experiencing issues with our page and have identified a possible issue with the product-image.php
Issue 1:
We tried editing a single product layout in English (International language by WPML). While copy pasting a layout (html code) from a perfectly working german product layout, we noticed the product image are not being displayed in backend editor & frontend editor is not loading at all. When saving the layout as an HTML text, we receive a critical error message.
Also we are experiencing issues with the all product prices when being logged in as an Admin. there are constantly a few Euro Cents of the actual price. This is only visible when being logged in with an account; not on the shop page.
Admin image below, reference live page: https://delayon-eyewear.com/shop/linetracer/Please check the private content for more info.
thanks
Attachments:
You must be logged in to view attached files.June 21, 2024 at 9:48 am #574338
Artem TemosKeymasterHello,
Please disable any plugins not directly related to our theme temporarily. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page BuilderThank you in advance.
June 21, 2024 at 10:20 am #574361
DELAYONParticipantHi there!
Our page is currently live so we can
t do that on a live page. Also: the issue only occurs in languages translated with WPML, so you
d need these plugins to reproduce the issue.I`ll try to set a staging site.
June 30, 2024 at 5:40 pm #576532
DELAYONParticipantHi there!
There is a staged page via the link below.July 1, 2024 at 10:09 am #576614
Artem TemosKeymasterHello,
Please send us your staging website admin username and password so we can check the issue.
Kind Regards
July 1, 2024 at 8:04 pm #576850
DELAYONParticipantLogin info is the same as on the live page.
July 2, 2024 at 9:26 am #576917
Artem TemosKeymasterPlease send us your staging URL also.
July 2, 2024 at 5:39 pm #577159
DELAYONParticipantPlease find it below.
thanks
July 3, 2024 at 9:42 am #577285
Artem TemosKeymasterPlease disable all plugins that are not related to our theme on your staging website. Also, send us a link to the product and the name of the custom layout that you have a problem with so we can try to reproduce the issue.
July 3, 2024 at 12:53 pm #577398
DELAYONParticipantSo we have deactivated all plugins except wood mart core – however now you won’t be able to see any products or layouts as WPML, WP Bakery & Woocommerce are disabled as well….
Product: Line Tracer (ID: 44508, ENGLISH SITE via WPML)
Product layout: ALL English layouts or product pages (WPML) are effected. Can chose any. We tried to work on the ENGISH Version of Sunglasses: Bio/Fair – as i said, you’ll need activate WPML to reproduce the issue.July 3, 2024 at 2:55 pm #577441
Artem TemosKeymasterWe opened that product, but when we try to switch to the English version, we are redirected to the live website. Could you please a video of how to reproduce the issue on the staging website?
July 3, 2024 at 10:48 pm #580797
DELAYONParticipantHi there!
I dont know what is causing this. to give you a perspective what i experience on the live page, i added a product layout html below with some screenshots how it’s displayed in the backend editor. As you can see, the wood mart woocommerce elects are not displayed correctly. When editing in backend editor, the site experiences a fatal error after saving.
Attachments:
You must be logged in to view attached files.July 4, 2024 at 9:53 am #580879
Artem TemosKeymasterThis issue is related to the fact that in the WPML plugin settings, copying these options was not selected: https://monosnap.com/file/BFuDGxafVW9Kb4J2g9HRr83X4PQGJl. We have added this, and everything is working now: https://monosnap.com/file/pU8HQfqzc8n5JpD2awN6XlJPAuqr2V
July 5, 2024 at 12:48 am #581049
DELAYONParticipantHi there! Thanks for the update.
However this is only one part of the problem. The main issue is still persistent: critical errors when performing actions on english Posts & layouts.
We are still experiencing critical errors when:
– Duplicating posts
– deleting posts
– saving posts
All as seen in the URL of the critical error page.
We`ve added the email info below.thanks.
Attachments:
You must be logged in to view attached files.July 5, 2024 at 3:02 pm #581271
Artem TemosKeymasterCould you please send us your FTP access so we can troubleshoot the issue further?
July 5, 2024 at 3:57 pm #581305
DELAYONParticipantPlease find the info below.
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