Home › Forums › WoodMart support forum › WP Bakery Editor / product-image.php

WP Bakery Editor / product-image.php

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • June 20, 2024 at 3:30 pm #574195

    DELAYON
    Participant

    Hi there!

    We are experiencing issues with our page and have identified a possible issue with the product-image.php

    Issue 1:
    We tried editing a single product layout in English (International language by WPML). While copy pasting a layout (html code) from a perfectly working german product layout, we noticed the product image are not being displayed in backend editor & frontend editor is not loading at all. When saving the layout as an HTML text, we receive a critical error message.
    Also we are experiencing issues with the all product prices when being logged in as an Admin. there are constantly a few Euro Cents of the actual price. This is only visible when being logged in with an account; not on the shop page.
    Admin image below, reference live page: https://delayon-eyewear.com/shop/linetracer/

    Please check the private content for more info.

    thanks

    Attachments:
    You must be logged in to view attached files.
    June 21, 2024 at 9:48 am #574338

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme temporarily. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    June 21, 2024 at 10:20 am #574361

    DELAYON
    Participant

    Hi there!

    Our page is currently live so we cant do that on a live page. Also: the issue only occurs in languages translated with WPML, so youd need these plugins to reproduce the issue.

    I`ll try to set a staging site.

    June 30, 2024 at 5:40 pm #576532

    DELAYON
    Participant

    Hi there!
    There is a staged page via the link below.

    July 1, 2024 at 10:09 am #576614

    Artem Temos
    Keymaster

    Hello,

    Please send us your staging website admin username and password so we can check the issue.

    Kind Regards

    July 1, 2024 at 8:04 pm #576850

    DELAYON
    Participant

    Login info is the same as on the live page.

    July 2, 2024 at 9:26 am #576917

    Artem Temos
    Keymaster

    Please send us your staging URL also.

    July 2, 2024 at 5:39 pm #577159

    DELAYON
    Participant

    Please find it below.

    thanks

    July 3, 2024 at 9:42 am #577285

    Artem Temos
    Keymaster

    Please disable all plugins that are not related to our theme on your staging website. Also, send us a link to the product and the name of the custom layout that you have a problem with so we can try to reproduce the issue.

    July 3, 2024 at 12:53 pm #577398

    DELAYON
    Participant

    So we have deactivated all plugins except wood mart core – however now you won’t be able to see any products or layouts as WPML, WP Bakery & Woocommerce are disabled as well….

    Product: Line Tracer (ID: 44508, ENGLISH SITE via WPML)
    Product layout: ALL English layouts or product pages (WPML) are effected. Can chose any. We tried to work on the ENGISH Version of Sunglasses: Bio/Fair – as i said, you’ll need activate WPML to reproduce the issue.

    July 3, 2024 at 2:55 pm #577441

    Artem Temos
    Keymaster

    We opened that product, but when we try to switch to the English version, we are redirected to the live website. Could you please a video of how to reproduce the issue on the staging website?

    July 3, 2024 at 10:48 pm #580797

    DELAYON
    Participant

    Hi there!

    I dont know what is causing this. to give you a perspective what i experience on the live page, i added a product layout html below with some screenshots how it’s displayed in the backend editor. As you can see, the wood mart woocommerce elects are not displayed correctly. When editing in backend editor, the site experiences a fatal error after saving.

    Attachments:
    You must be logged in to view attached files.
    July 4, 2024 at 9:53 am #580879

    Artem Temos
    Keymaster

    This issue is related to the fact that in the WPML plugin settings, copying these options was not selected: https://monosnap.com/file/BFuDGxafVW9Kb4J2g9HRr83X4PQGJl. We have added this, and everything is working now: https://monosnap.com/file/pU8HQfqzc8n5JpD2awN6XlJPAuqr2V

    July 5, 2024 at 12:48 am #581049

    DELAYON
    Participant

    Hi there! Thanks for the update.
    However this is only one part of the problem. The main issue is still persistent: critical errors when performing actions on english Posts & layouts.
    We are still experiencing critical errors when:
    – Duplicating posts
    – deleting posts
    – saving posts
    All as seen in the URL of the critical error page.
    We`ve added the email info below.

    thanks.

    Attachments:
    You must be logged in to view attached files.
    July 5, 2024 at 3:02 pm #581271

    Artem Temos
    Keymaster

    Could you please send us your FTP access so we can troubleshoot the issue further?

    July 5, 2024 at 3:57 pm #581305

    DELAYON
    Participant

    Please find the info below.

    July 8, 2024 at 3:56 pm #581827

    Artem Temos
    Keymaster

    Hello,

    Try to fix the issue by clicking on the button from the screenshot in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Troubleshooting https://monosnap.com/file/sKkY1kMIl1zHGe7ZB5HX19cLgpg2pD

    IMPORTANT: Create a backup of the database before doing this. Let me know if it works.

    Kind Regards

    July 12, 2024 at 7:48 pm #583034

    DELAYON
    Participant

    Hi there!

    We have executed the fix according to your description however it seemed to have made things even worse, as we now don`t see any layouts, neither in German, nor English. Once navigating to the Layout page, we immediately receive a critical error message.

    Please advice.

    July 15, 2024 at 5:41 pm #583486

    Artem Temos
    Keymaster

    Please update the Yoast SEO Premium to the latest version. The problem is caused by the conflict between this plugin and our theme. If it doesn’t help, we will continue our investigation.

    July 16, 2024 at 3:11 pm #583703

    DELAYON
    Participant

    Hi there!

    This plugin is currently disabled. Is possible for the plugin to effect the live page?

    In the meantime, an update on the WPML plugins showed some effects and we can now edit layouts and posts again without errors. The plugin was updated just 1hr ago so we’re still testing everything and would get back to you here if any issues present themselves.
    thanks,

    Nico

    July 16, 2024 at 3:16 pm #583704

    Artem Temos
    Keymaster

    Hello,

    Yes, it affects the live page. It works now because you disabled it and not because of the WPML update.

    Kind Regards

  • Author
    Posts
Viewing 21 posts - 1 through 21 (of 21 total)