Home Forums WoodMart support forum Theme settings disappear

Theme settings disappear

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #575056

    leagressier.pro
    Participant

    Hello,

    I am writing to you because I have encountered many problems on my site since this morning.

    I had a critical bug with Slider Revolution according to Worpress.

    I updated it and after that, everything crashed including my theme settings.

    I tried restoring my site to earlier dates but it didn’t change anything.
    I updated everything: WordPress, woocommerce, wp bakery, slider revolution, etc.

    But my site always encounters critical incidents when I change the status of an order for example.

    Also, all my theme settings get erased. If I make changes to reset my settings, the basic Woodmart settings (logo, primary colors, header, footer, etc.) are put back in place.
    I also have emojis that no longer work in the Header and are replaced by “?”.

    Many bugs despite the fact that everything is up to date. I tried uninstalling my plugins but it doesn’t work.

    Finally, unable to update Woodmart Core which gives me this error:
    “Downloading the update from /home/grle6221/public_html/wp-content/themes/woodmart/inc/plugins/woodmart-core.zip…

    Download failed. The URL provided is invalid.”

    I had to put my site down for maintenance for my clients.

    Can you help me as soon as possible please?

    #575239

    Hung Pham
    Keymaster

    Hi leagressier.pro,

    Thanks for reaching to us.

    I can see your site now working fine. Please let me know if you resolved the issue by yourself.

    Regards,

Viewing 2 posts - 1 through 2 (of 2 total)