Urgent: “Add to Cart” Popup Disappears Immediately
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Dear Woodmart Support Team,
I am experiencing an issue with the “Add to Cart” functionality on my website. When a product is added to the cart, the popup that typically appears confirming the addition disappears immediately instead of staying visible. This issue started suddenly today, and I have not installed any new plugins or made any recent changes to the website.
Could you please assist me in resolving this issue as soon as possible?
Thank you for your prompt attention to this matter.
Best regards,
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Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will check and give you a possible solution.
Best Regards.
Thank you for your prompt response.
I have followed your instructions and deactivated all third-party plugins, keeping only the theme-required plugins active. However, the issue still persists. Sometimes the “Add to Cart” popup works fine, but intermittently it flashes and then becomes completely disabled, preventing any changes to the cart quantity for added products.
As my website is live, I can only deactivate the plugins for a few minutes and cannot leave them deactivated for an extended period. Therefore, I request you to log in and check the issue directly. Please resolve this as soon as possible, as it is very urgent.
Thank you for your immediate attention to this matter.
Best regards,
Hello,
Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.
Best Regards.
How much time will it take? Please provide an estimated time.
You can proceed with your work after 5 hours. Please make sure the issue is fixed as soon as possible.
You can start your work, but I’m not sure when it will be fixed. You have been replying very late. Please prioritize this task. I would be very thankful.
I’m sharing the updated login credentials in the private area.
Thanks.
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This reply was modified 2 years ago by
omair.
I’m still waiting for your reply?????
Hello,
Now I have checked your site and the Shopping cart Widget is working fine.
See video for clarification:
https://uploadnow.io/f/DcJH4yD
Best Regards.
Hi,
It’s strange that you are saying it is fixed without making any changes. As I mentioned earlier, the issue sometimes resolves itself temporarily but still persists. When the cart popup appears, please try to increase or decrease the quantity of an existing product in the cart. This functionality is completely disabled.
Please check everything carefully. Our website is live, and we are losing orders because of this issue. We need you to thoroughly test all aspects to ensure everything is working correctly.
Hello,
I think it is the cache issue on the site. Try to remove the server cache/browser cache /site cache and check the issue.
Best Regards.
Please send me the recorded video where you are able to increase or decrease the quantity of a product after adding it to the cart.
I have cleared browser/site caches and talked to hosting support to clear server cache, and they replied:
1. I have clear the cache but I am unable to add/remove product quantities once the product has been added to the cart.
2. It works when logged in within the dashboard, but on the website itself (tested via incognito mode), it doesn’t work.
I’m very disappointed with your support. I don’t know who to report this to, but the way you are handling our issues is unacceptable. We even paid extra charges to extend the support, yet you are just trying to shift the responsibility elsewhere.
Check the screenshot: the option to add/remove a quantity is greyed out. Please check and let me know if you are unable to help. If you can’t assist, please don’t waste our time.
I have also added a recording from another PC and different browser: https://uploadnow.io/f/6fRRzm3
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This reply was modified 2 years ago by omair.
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please check the recorded video: https://uploadnow.io/f/5mwdqYy
The cart popup disappears immediately after a product is added to the cart. Instead, it should stay until the customer closes it themselves, like it was working before. Additionally, the cart quantity issue still remains and is not working.
https://uploadnow.io/f/vGsJpzd
As you mentioned, the error is fixed, but I said it works sometimes. Check the video; it’s still behaving like before. The popup is still disappearing immediately, and the product quantity function is still not working, let me contact envato support as well
Hello,
Your issue has been resolved. I have deactivated the plugins not related to the theme on your site and it is working fine. Now, please reactivate the plugins one by one to check which one causes the issue.
See Video for clarification:
https://uploadnow.io/f/jJXYnpG
Also, if you do not mind, can you please change the rating to 5 stars, as you know we are off on the weekend and we are trying hard to solve all your issues within the time. And we have replied to all your queries in time.
Best Regards.
Hello @omair,
I hope this message finds you well.
If your issue has been solved then please change the rating to 5 stars as you have given the 1 star ratings earlier on the ThemeForest for our theme.
I am waiting for you kind reply.
Best Regards.
Hi
I have found the solution. The issue is caused by WP Rocket, specifically when the “Optimize CSS delivery” and “Minify JavaScript files” options are enabled.
The specific problems are:
The cart popup disappears after a product is added to the cart.
The cart quantity field becomes non-functional, preventing users from increasing or decreasing the quantity of products.
I am using the WoodMart theme and would appreciate your assistance in resolving these issues. I need solution please If you need any additional information or access to my website to investigate further, please let me know.
Thank you for your support and assistance.
Best Regards,
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Hello,
If you have any external custom code, please remove it temporarily. Deactivate all plugins except for those that come with the Woodmart theme and WP Rocket.
Ensure that WP Rocket is configured, but keep only the essential settings enabled to check if the issue persists.
Once you have completed these steps, please let us know if the issue is still present. This will help us diagnose and find a solution more effectively.
Best Regards.
We have added just some additional CSS. If you are available this weekend, please look into this matter. I will provide you with the credentials for my website. We can’t deactivate the plugins for a long time since our website is live, and you guys often reply late. If you are available right now, please let me know.
If you are available, you can do this work anytime. You have the login credentials. You can remove the code, but please save it and then paste it back after the work is done. Thanks.
I understand you might not be available because it is Sunday. However, when you are available, please start immediately without asking for further requests. Proceed with your work and try to fix this error, as it is causing our website to run very slowly and we are losing orders.
Hello,
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
I have a staging website, do you need the login credentials for it?
Yes, you can reproduce the issue on your staging website and send us your admin access. Make sure that all external plugins are temporarily turned off.
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