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Technical Support Request! Urgent!

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • July 24, 2024 at 7:02 am #585249

    lili.apexto
    Participant

    I’m experiencing issues with my website loading very slowly. I’ve tried a few basic troubleshooting steps, such as clearing the cache and optimizing images, but the problem persists.

    If anyone has any tips or suggestions on how to improve the loading speed, I would greatly appreciate your assistance.

    July 24, 2024 at 9:12 am #585253

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for choosing our theme. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

    We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

    If you have any further questions, please don’t hesitate to reach out.

    Kind regards

    July 24, 2024 at 10:37 am #585299

    lili.apexto
    Participant

    Hello, according to the documentation of https:// xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/, I have optimized it using the WP Rocket plugin. But after testing, I found that the first load speed of the site was still over 5 seconds and the first load speed of the store page search was over 8 seconds, which was very unfriendly to my Google SEO. Can you help me figure out what the problem is? I need some help. Thank you very much!

    July 24, 2024 at 10:42 am #585303

    Luke Nielsen
    Keymaster

    Hello,

    Send me your admin access via the private area and confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Kind Regards

    August 9, 2024 at 11:37 am #589215

    lili.apexto
    Participant

    Web site A warning appears on the preload for ‘https://apextomining.com/fonts.gstatic.com/s/poppins/v21/pxiEyp8kv8JHgFVrJJfecg.woff2’ is found, but is not used because the request credentials mode does not match. Consider taking a look at crossorigin attribute.

    comment-page-1/#comment-7410:2504 A preload for ‘https://apextomining.com/fonts.gstatic.com/s/poppins/v21/pxiEyp8kv8JHgFVrJJfecg.woff2’ is found, but is not used because the request credentials mode does not match. Consider taking a look at crossorigin attribute.

    comment-page-1/#comment-7410:2504 A preload for ‘https://apextomining.com/fonts.gstatic.com/s/poppins/v21/pxiByp8kv8JHgFVrLGT9Z1xlFQ.woff2’ is found, but is not used because the request credentials mode does not match. Consider taking a look at crossorigin attribute. The icon cannot be displayed

    August 12, 2024 at 9:32 am #589590

    Luke Nielsen
    Keymaster

    Hello,

    Please send me some screenshots of where you see these issues and provide access to the admin panel so I can investigate them.

    Thank you in advance.

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)