Shop page not loading correctly

This topic has 8 replies, 3 voices, and was last updated 5 months, 3 weeks ago by Aizaz Imtiaz Awan.

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July 25, 2024 at 5:00 pm #585774

clk66
Participant

Dear Support,

since the last update of WordPress something changed, the shop page no longer is available, there is only an placeholder text available.

July 26, 2024 at 9:31 am #585890

Aizaz Imtiaz Awan
Keymaster

Hello,

Try to disable the maintenance mode in WooCommerce Settings > Site visibility and check the issue.

Best Regards.

July 26, 2024 at 9:57 am #585913

isacuhaci
Participant

I have the same problem, And this did not work. You asked me to install a different theme and make sure that the problem was caused by you. The problem was solved when I installed a different theme. Then I switched to woodmart again and the problem was solved. The same problem continues today.

https://xmart.com.tr/shop/

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July 26, 2024 at 2:08 pm #586001

Aizaz Imtiaz Awan
Keymaster

Hello @isacuhaci,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards.

July 26, 2024 at 2:17 pm #586004

clk66
Participant

Hi Aizaz,

enabling & disabling the maintanance mode did not help.
The site is a staging staging site so you can change stuff freely as you wish, the credentials above are updated and should now work.

Please advise

Best regards

July 26, 2024 at 2:52 pm #586015

clk66
Participant

Hi Aizaz,

the shop page is now visible, I had to clear the cache after disabling the maintance mode in woocommerce.

Still the products are not visible in the shop page, the categories and filters are now showing up but not the products itself, atleast on the “main” shop page.

Best regard

July 26, 2024 at 3:45 pm #586034

Aizaz Imtiaz Awan
Keymaster

Hello @clk66,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated, and let me know I will further check on your site and give you a possible solution.

Best Regards.

July 27, 2024 at 10:23 pm #586233

clk66
Participant

Hi Aizaz,

the problem seems to be solved without me changing anything else. I just left the side idle for 24 hours, cache?!

Ticket can be closed, thank you

Best regards

July 29, 2024 at 9:56 am #586350

Aizaz Imtiaz Awan
Keymaster

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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