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Gif home page

Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 29, 2024 at 12:34 am #586307

    RS53
    Participant

    Hello,

    We have some products with GIF as a picture on the home page. This loads fine when we open the website, however once we click a random item and we hit back on our keyboard to go to the home page, the GIFS are not loading and we see an empty area instead.

    July 29, 2024 at 12:39 pm #586404

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

    Kind Regards.

    July 29, 2024 at 1:40 pm #586420

    RS53
    Participant

    Hi,

    Please see private area

    July 29, 2024 at 3:34 pm #586481

    Luke Nielsen
    Keymaster

    Hello,

    Okay, on the main site may I disable 3rd party plugins and enable the default/parent theme?

    Thank you for your time,.

    Kind Regards

    July 29, 2024 at 5:45 pm #586537

    RS53
    Participant

    Hello,

    Yes please go ahead.

    July 30, 2024 at 8:52 am #586616

    RS53
    Participant

    Hello,

    Please ignore and close this topic. We use now animated mp4 instead of gif and this seems to work for now.

    July 30, 2024 at 9:04 am #586621

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for the update. I’m glad to hear that using animated mp4 files has resolved the issue. If you need any further assistance in the future, feel free to reach out.

    Thank you for choosing WoodMart!

    Kind regards

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Viewing 7 posts - 1 through 7 (of 7 total)

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