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I am not able to view product related to one category
- This topic has 10 replies, 2 voices, and was last updated 1 year, 11 months ago by
Hung Pham.
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August 3, 2024 at 11:22 am #587730
webcrazyinnovationsParticipantI am not able to view product related to one category,
Here is product connected to that particular category
https://mediumorchid-goose-284152.hostingersite.com/product/rest-easy-pillow/
attaching screenshot for same issueAttachments:
You must be logged in to view attached files.August 5, 2024 at 3:25 pm #588069
Hung PhamParticipantHi webcrazyinnovations,
Thanks for reaching to us.
First of all, I’m really sorry have taken long time to reply you due to the weekend.
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Best Regards.
August 5, 2024 at 3:46 pm #588080
webcrazyinnovationsParticipantPlease check
August 6, 2024 at 7:57 am #588321
Hung PhamParticipantHi webcrazyinnovations,
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Regards,
August 6, 2024 at 8:08 am #588325
webcrazyinnovationsParticipantWhich plugin you want to deactivate ?
And why it’s even needed as other categories product I can see.August 6, 2024 at 9:40 am #588345
Hung PhamParticipantHi webcrazyinnovations,
I will reactivate one by one to see which plugins caused that.
You can create a dev site – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Regards,
August 6, 2024 at 9:47 am #588349
webcrazyinnovationsParticipantOkay but just wondering why only this category rest all category pages working fine .
Also will do that meanwhile can you please check other tickets and please help me with that too
August 6, 2024 at 12:15 pm #588409
webcrazyinnovationsParticipantAny update on this, I think the issue is somewhere with theme as this is the only product type which is creating issue in displaying category wise product
August 6, 2024 at 2:25 pm #588455
webcrazyinnovationsParticipantAny update on this?
August 6, 2024 at 9:26 pm #588578
webcrazyinnovationsParticipantSolved by myself it’s not plugin issue it’s some setting
August 7, 2024 at 8:49 am #588610
Hung PhamParticipantHi webcrazyinnovations,
Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!
Regards,
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