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I am not able to view product related to one category

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #587730

    webcrazyinnovations
    Participant

    I am not able to view product related to one category,
    Here is product connected to that particular category
    https://mediumorchid-goose-284152.hostingersite.com/product/rest-easy-pillow/
    attaching screenshot for same issue

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    #588069

    Hung Pham
    Keymaster

    Hi webcrazyinnovations,

    Thanks for reaching to us.

    First of all, I’m really sorry have taken long time to reply you due to the weekend.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Best Regards.

    #588080

    webcrazyinnovations
    Participant

    Please check

    #588321

    Hung Pham
    Keymaster

    Hi webcrazyinnovations,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    #588325

    webcrazyinnovations
    Participant

    Which plugin you want to deactivate ?
    And why it’s even needed as other categories product I can see.

    #588345

    Hung Pham
    Keymaster

    Hi webcrazyinnovations,

    I will reactivate one by one to see which plugins caused that.

    You can create a dev site – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Regards,

    #588349

    webcrazyinnovations
    Participant

    Okay but just wondering why only this category rest all category pages working fine .

    Also will do that meanwhile can you please check other tickets and please help me with that too

    #588409

    webcrazyinnovations
    Participant

    Any update on this, I think the issue is somewhere with theme as this is the only product type which is creating issue in displaying category wise product

    #588455

    webcrazyinnovations
    Participant

    Any update on this?

    #588578

    webcrazyinnovations
    Participant

    Solved by myself it’s not plugin issue it’s some setting

    #588610

    Hung Pham
    Keymaster

    Hi webcrazyinnovations,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

Viewing 11 posts - 1 through 11 (of 11 total)