the product didnt show when i post more than 10 images on them

This topic has 9 replies, 2 voices, and was last updated 3 months, 2 weeks ago by Hung Pham.

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August 3, 2024 at 6:06 pm #587791

mohroubai01
Participant

hello sir i did this topic but idk why u closed it without solving (https://xtemos.com/forums/topic/the-product-didnt-show-when-i-post-more-than-10-images-on-them/)
when i post a product when I have more than 10 images it isn’t visible, and when I changed the theme used “hello elementor” the product became visible well
and if I activate “woodmart” and deactivate “jetwoobuilder” or “wpml strings” it working well also if I activate all plugins and deactivate “single product page from jetwoobuilder”

u say woodmart is compatible with crocoblock and wpml

August 5, 2024 at 2:56 pm #588057

Hung Pham
Keymaster

Hi mohroubai01,

Thanks for reaching to us.

First of all, I’m really sorry have taken long time to reply you due to the weekend.

In the other topic, the issue caused by jet woo builder plugin. Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together.

Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Regards,

August 5, 2024 at 5:36 pm #588229

mohroubai01
Participant

no wait, i transfared all templates from crocoblock to woodmart and the problem still on single product page also I deactivate all crocoblock plugins that mean the problem not on crocoblock
2- I tries to delete single product page widgets and I found the problem from “product add to cart” of woodmart when I delete it it works well and if delete the images to be 10 or less its works and if I delete the variation to be 3 or less it works also if I deactivate “wpml stings translate” and I tried to reset wpml and same the problem still on single product page

August 6, 2024 at 8:16 am #588329

Hung Pham
Keymaster

Hi mohroubai01,

Could you please record two videos for a better understanding of the issue?

Best Regards.

August 6, 2024 at 8:53 pm #588576

mohroubai01
Participant

here video for the problem
https://youtu.be/srdRWQMFYKw

August 7, 2024 at 10:40 am #588642

Hung Pham
Keymaster

Hi mohroubai01,

Thanks for the video.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

August 7, 2024 at 4:49 pm #588787

mohroubai01
Participant

ok np but without problems pls

August 9, 2024 at 8:50 am #589156

Hung Pham
Keymaster

Hi mohroubai01,

Thanks for your confirmation and your patience.

There is issue with product_type https://prnt.sc/bT4KBZ4H9bRI Please backup your site, then go here https://stylehom.com/wp-admin/admin.php?page=wpml-wcml&tab=troubleshooting and try to fix the issue.

Regards,

August 10, 2024 at 1:40 am #589395

mohroubai01
Participant

i found the problem here “AJAX variation threshold” When I changed it to “var” 1 it solved
but idk why that bc the products with 12var worked well ..

what happens? and if ill get problems bc this in future? and if I can make products with 50var ?

pls answer me bc this important
note: if I make it up to 5 I’ll get a problem the product is not visible

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August 10, 2024 at 4:33 am #589410

Hung Pham
Keymaster

Hi mohroubai01,

I increased value to 5, the product still visible https://prnt.sc/9P55JMo3YjIf Please double check.

Regards,
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