Issues with Header/Footer Display and Scroll Wheel Malfunction on Live Site

This topic has 15 replies, 2 voices, and was last updated 3 months ago by Luke Nielsen.

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August 20, 2024 at 3:52 pm #591314

julia_gao
Participant

Hello Support Team,

I am experiencing several issues with my website, https://ishope.online/anime/, which is built using the Elementor canvas template.

Problems:
Header and Footer Display:

I have set the Elementor canvas template to ensure that the original theme’s header and footer are not displayed. Everything appears as expected in the admin preview mode.
However, when I view the site outside of the admin mode, the original theme’s header and footer overlay on the page, which should not happen. I need assistance to ensure that the header and footer remain hidden in the live view, as intended in the Elementor settings.
Scroll Wheel Malfunction:

When previewing different categories on the shop pages in the admin mode, the pages display correctly, and the scroll wheel functions without issues.
But when I access the site in a normal browsing mode (outside of the admin mode), the scroll wheel stops working, and I am unable to scroll through the pages. This issue is affecting user experience on my site.
Could you please help me resolve these issues? I have provided the website login details below for further inspection if necessary.
Thank you in advance for your assistance.

August 20, 2024 at 3:57 pm #591322

julia_gao
Participant

Here are the screen shots for the livesite and preview site.

August 21, 2024 at 9:11 am #591427

Luke Nielsen
Keymaster

Hello,

Please update the password – https://take.ms/F5Gxz , also, the login page is not working – https://take.ms/O570n

Thank you for your time.

Kind Regards

August 21, 2024 at 12:29 pm #591501
julia_gao
Participant
sorry here is update
could you please make the screenshot private?
- This reply was modified 3 months, 3 weeks ago by julia_gao.
- This reply was modified 3 months, 3 weeks ago by julia_gao.
- This reply was modified 3 months, 3 weeks ago by julia_gao. Reason: could you please make the screenshot private?
August 21, 2024 at 3:12 pm #591545

Luke Nielsen
Keymaster

Hello,

The screenshot was removed and it looks like you have updated the password – https://take.ms/Y5JMx, please clarify which one you use now.

Thank you for your time.

Kind Regards

August 22, 2024 at 12:16 am #591635
julia_gao
Participant
The password is correct. I can login with the password
- This reply was modified 3 months, 3 weeks ago by julia_gao.
August 22, 2024 at 11:48 am #591719

Luke Nielsen
Keymaster

Hello,

1. Most of your pages have the “Default” layout – https://take.ms/kRpLz. As for the page you mentioned (https://take.ms/FUHRG), on my side, the custom header appears when you visit as a guest, so if you had the header from the theme for the guests, it could be a cache issue as in the admin panel it shows the custom header.

2. Disable this https://take.ms/vrYjDj popup, clear the site/server cache and check how the scroll works for the guests.

Kind Regards

August 26, 2024 at 1:40 pm #592570

julia_gao
Participant

I still find The scrolling down is not working on the shop page. What should I do? Really appreciate your help.

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August 26, 2024 at 2:26 pm #592603

Luke Nielsen
Keymaster

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Thank you for your time.

Kind Regards

August 30, 2024 at 8:04 am #593744

julia_gao
Participant

Hello,

I confirm that you have my permission to deactivate the plugins and switch to the parent/default theme. Please proceed as soon as possible.

Thank you for handling this.

September 2, 2024 at 2:41 pm #594495

Luke Nielsen
Keymaster

Hello,

The issue occurs due to this https://take.ms/R36RM custom code. May I request that you disable the server cache so we can see which path it comes from?

Thank you for your time.

Kind Regards

September 5, 2024 at 10:27 am #595406

julia_gao
Participant

Hi,
Of course, could you teach me how to disable the server cache?

September 5, 2024 at 3:12 pm #595508

Luke Nielsen
Keymaster

Hello,

Just contact the hosting support and ask them to disable it.

Looking forward to hearing back from you!

Kind Regards

September 10, 2024 at 6:04 am #596306

julia_gao
Participant

Already disable the cache.
Success
NGINX Direct Delivery for ishope.online disabled.
Success
Memcached disabled for all sites.

Best Regards

September 10, 2024 at 6:07 am #596309

julia_gao
Participant

Development mode

Development Mode temporarily suspends CDN’s caching features for all site visitors. Development mode is useful if you are making changes to cacheable content (like images, css, or JavaScript) and would like to see those changes right away.

Note: Once entered, development mode will last for 30 minutes and then it will automatically toggle off.

I can open the development mode for you if we can make arrange a time.

Best Regards

September 12, 2024 at 11:40 am #596934

Luke Nielsen
Keymaster

Hello,

I apologize for the delay.

Can you enable that mode at 14:10 (GMT+3)?

Thank you for your time and patience.

Kind Regards
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