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Issues with Header/Footer Display and Scroll Wheel Malfunction on Live Site

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #591314

    julia_gao
    Participant

    Hello Support Team,

    I am experiencing several issues with my website, https://ishope.online/anime/, which is built using the Elementor canvas template.

    Problems:
    Header and Footer Display:

    I have set the Elementor canvas template to ensure that the original theme’s header and footer are not displayed. Everything appears as expected in the admin preview mode.
    However, when I view the site outside of the admin mode, the original theme’s header and footer overlay on the page, which should not happen. I need assistance to ensure that the header and footer remain hidden in the live view, as intended in the Elementor settings.
    Scroll Wheel Malfunction:

    When previewing different categories on the shop pages in the admin mode, the pages display correctly, and the scroll wheel functions without issues.
    But when I access the site in a normal browsing mode (outside of the admin mode), the scroll wheel stops working, and I am unable to scroll through the pages. This issue is affecting user experience on my site.
    Could you please help me resolve these issues? I have provided the website login details below for further inspection if necessary.
    Thank you in advance for your assistance.

    #591322

    julia_gao
    Participant

    Here are the screen shots for the livesite and preview site.

    #591427

    Luke Nielsen
    Keymaster

    Hello,

    Please update the password – https://take.ms/F5Gxz , also, the login page is not working – https://take.ms/O570n

    Thank you for your time.

    Kind Regards

    #591501

    julia_gao
    Participant

    sorry here is update
    could you please make the screenshot private?

    • This reply was modified 1 month, 2 weeks ago by julia_gao.
    • This reply was modified 1 month, 2 weeks ago by julia_gao.
    • This reply was modified 1 month, 2 weeks ago by julia_gao. Reason: could you please make the screenshot private?
    #591545

    Luke Nielsen
    Keymaster

    Hello,

    The screenshot was removed and it looks like you have updated the password – https://take.ms/Y5JMx, please clarify which one you use now.

    Thank you for your time.

    Kind Regards

    #591635

    julia_gao
    Participant

    The password is correct. I can login with the password

    • This reply was modified 1 month, 1 week ago by julia_gao.
    #591719

    Luke Nielsen
    Keymaster

    Hello,

    1. Most of your pages have the “Default” layout – https://take.ms/kRpLz. As for the page you mentioned (https://take.ms/FUHRG), on my side, the custom header appears when you visit as a guest, so if you had the header from the theme for the guests, it could be a cache issue as in the admin panel it shows the custom header.

    2. Disable this https://take.ms/vrYjDj popup, clear the site/server cache and check how the scroll works for the guests.

    Kind Regards

    #592570

    julia_gao
    Participant

    I still find The scrolling down is not working on the shop page. What should I do? Really appreciate your help.

    Attachments:
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    #592603

    Luke Nielsen
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Thank you for your time.

    Kind Regards

    #593744

    julia_gao
    Participant

    Hello,

    I confirm that you have my permission to deactivate the plugins and switch to the parent/default theme. Please proceed as soon as possible.

    Thank you for handling this.

    #594495

    Luke Nielsen
    Keymaster

    Hello,

    The issue occurs due to this https://take.ms/R36RM custom code. May I request that you disable the server cache so we can see which path it comes from?

    Thank you for your time.

    Kind Regards

    #595406

    julia_gao
    Participant

    Hi,
    Of course, could you teach me how to disable the server cache?

    #595508

    Luke Nielsen
    Keymaster

    Hello,

    Just contact the hosting support and ask them to disable it.

    Looking forward to hearing back from you!

    Kind Regards

    #596306

    julia_gao
    Participant

    Already disable the cache.
    Success
    NGINX Direct Delivery for ishope.online disabled.
    Success
    Memcached disabled for all sites.

    Best Regards

    #596309

    julia_gao
    Participant

    Development mode

    Development Mode temporarily suspends CDN’s caching features for all site visitors. Development mode is useful if you are making changes to cacheable content (like images, css, or JavaScript) and would like to see those changes right away.

    Note: Once entered, development mode will last for 30 minutes and then it will automatically toggle off.

    I can open the development mode for you if we can make arrange a time.

    Best Regards

    #596934

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Can you enable that mode at 14:10 (GMT+3)?

    Thank you for your time and patience.

    Kind Regards

Viewing 16 posts - 1 through 16 (of 16 total)