video product

This topic has 7 replies, 3 voices, and was last updated 2 months, 2 weeks ago by Luke Nielsen.

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August 20, 2024 at 8:34 pm #591370
himandastmard
Participant
Hello, I recently have a problem, when I upload a video on the product, when I publish the product, the video is not displayed.When I upload the video and click save, it does not save

It did not have this problem yesterday
- This topic was modified 3 months ago by himandastmard.
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August 21, 2024 at 10:33 am #591461
Luke Nielsen
Keymaster
Hello,

First, set any product image and then define a video – https://take.ms/GUAzH

Clear the cache and check how it works.

Kind Regards
- This reply was modified 3 months ago by Luke Nielsen.
August 21, 2024 at 5:35 pm #591589

himandastmard
Participant

There is still a problem

August 22, 2024 at 10:33 am #591686

Luke Nielsen
Keymaster

Hello,

Send me the URL link to that product and admin access so I can Investigate what is wrong there.

Thank you in advance.

Kind Regards

September 3, 2024 at 12:43 pm #594846

yvitsaides
Participant

Hi do we have any update on that? i am facing the same issue

Thanks

Yiangos

September 3, 2024 at 4:38 pm #594959

Luke Nielsen
Keymaster

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

September 3, 2024 at 4:47 pm #594962

himandastmard
Participant

You should not put duplicate photos in the product gallery and product image section and upload the video later

September 4, 2024 at 9:32 am #595062

Luke Nielsen
Keymaster

Hello @yvitsaides,

I hope the above instructions helped you, if not, please create a separate topic to avoid confusion.

Thank you for your time.

Kind Regards
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