video product

[himandastmard]

Hello, I recently have a problem, when I upload a video on the product, when I publish the product, the video is not displayed.When I upload the video and click save, it does not save

It did not have this problem yesterday

• This topic was modified 1 year, 11 months ago by himandastmard.

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[Luke Nielsen]

Hello,

First, set any product image and then define a video – https://take.ms/GUAzH

Clear the cache and check how it works.

Kind Regards

• This reply was modified 1 year, 11 months ago by Luke Nielsen.

There is still a problem

Hello,

Send me the URL link to that product and admin access so I can Investigate what is wrong there.

Thank you in advance.

Kind Regards

Hi do we have any update on that? i am facing the same issue

Thanks

Yiangos

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

You should not put duplicate photos in the product gallery and product image section and upload the video later

Hello @yvitsaides,

I hope the above instructions helped you, if not, please create a separate topic to avoid confusion.

Thank you for your time.

Kind Regards

[Author]

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