No search results are displayed
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Hello, I’m looking for a product on the website and click “OK”. The site moves to the store page instead of the search results as it was before. How to fix?
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder
Thank you in advance.
Hello,
Sorry, but it is not an administrator’s account and we don’t have access to all the functions. Also, please keep all plugins that are not related to our theme temporarily turned off.
Kind Regards
I changed the account settings
Please keep all plugins that are not related to our theme temporarily turned off.
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
After a version update. I don’t see any results in the search.
Can you connect to the site and check if the WOODMART plugin is configured properly?
Hello,
We have fixed this on your website by excluding your custom shop page layout from being used on the search page. Here is a screenshot https://gyazo.com/df14604c0bd7476c7e98b834b482175e
Kind Regards
How do I get to the screenshot you sent? Search still not working. No matter what I search there are no results.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
I will return to your topic later. Will everything go back to the way it was?
Hello,
Sorry, could you please clarify what you mean?
Kind Regards
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