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    Posts
  • September 2, 2024 at 9:49 pm #594627

    neshermobile
    Participant

    Hello, I’m looking for a product on the website and click “OK”. The site moves to the store page instead of the search results as it was before. How to fix?

    September 3, 2024 at 9:00 am #594712

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    September 8, 2024 at 8:24 pm #596004

    neshermobile
    Participant

    OK

    September 9, 2024 at 9:23 am #596062

    Artem Temos
    Keymaster

    Hello,

    Sorry, but it is not an administrator’s account and we don’t have access to all the functions. Also, please keep all plugins that are not related to our theme temporarily turned off.

    Kind Regards

    October 11, 2024 at 12:30 pm #604384

    neshermobile
    Participant

    I changed the account settings

    October 11, 2024 at 12:57 pm #604395

    Artem Temos
    Keymaster

    Please keep all plugins that are not related to our theme temporarily turned off.

    October 21, 2024 at 5:08 pm #606570

    neshermobile
    Participant

    Won’t it hurt my site?

    October 22, 2024 at 9:13 am #606658

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

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Viewing 8 posts - 1 through 8 (of 8 total)