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I am Unable to update my woodmart theme it shows Error

Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 10, 2024 at 10:47 pm #596518

    dev.awais123
    Participant

    I have purchased a new license to update my woodmart theme but still I couldn’t resolve this issue. Downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=1… whenever I update the theme it shows this error, I have updated the woodmat core plugin and add the new license key but still does not work.

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    September 11, 2024 at 9:14 am #596596

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    September 11, 2024 at 10:34 am #596645

    dev.awais123
    Participant

    Artem!

    I already did this unlimited times without your saying. But even I tried once more time after reading your answer but it still same and shows the same error “downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=1…”

    I have activated the new one version.

    September 11, 2024 at 11:39 am #596681

    Artem Temos
    Keymaster

    Please deactivate the license and send us your admin access and purchase code so we can check this.

    September 11, 2024 at 11:54 am #596686

    dev.awais123
    Participant

    Okay I have send the details

    • This reply was modified 2 weeks, 4 days ago by dev.awais123.
    September 11, 2024 at 11:55 am #596687

    Artem Temos
    Keymaster

    As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

    September 11, 2024 at 11:58 am #596689

    dev.awais123
    Participant

    Please recheck, I have disabled it from xtemos

    September 12, 2024 at 9:06 am #596874

    Artem Temos
    Keymaster

    As we mentioned in our instructions, you need to go to Dashboard -> WoodMart -> Theme License and deactivate the theme. And if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

    September 30, 2024 at 3:29 am #601126

    omar.chemes
    Participant

    I have the same issue. What happens with my child theme if I reinstall woodmart?

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Viewing 9 posts - 1 through 9 (of 9 total)