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I am Unable to update my woodmart theme it shows Error

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  • September 10, 2024 at 10:47 pm #596518

    dev.awais123
    Participant

    I have purchased a new license to update my woodmart theme but still I couldn’t resolve this issue. Downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=1… whenever I update the theme it shows this error, I have updated the woodmat core plugin and add the new license key but still does not work.

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    September 11, 2024 at 9:14 am #596596

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    September 11, 2024 at 10:34 am #596645

    dev.awais123
    Participant

    Artem!

    I already did this unlimited times without your saying. But even I tried once more time after reading your answer but it still same and shows the same error “downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=1…”

    I have activated the new one version.

    September 11, 2024 at 11:39 am #596681

    Artem Temos
    Keymaster

    Please deactivate the license and send us your admin access and purchase code so we can check this.

    September 11, 2024 at 11:54 am #596686

    dev.awais123
    Participant

    Okay I have send the details

    September 11, 2024 at 11:55 am #596687

    Artem Temos
    Keymaster

    As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

    September 11, 2024 at 11:58 am #596689

    dev.awais123
    Participant

    Please recheck, I have disabled it from xtemos

    September 12, 2024 at 9:06 am #596874

    Artem Temos
    Keymaster

    As we mentioned in our instructions, you need to go to Dashboard -> WoodMart -> Theme License and deactivate the theme. And if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

    September 30, 2024 at 3:29 am #601126

    omar.chemes
    Participant

    I have the same issue. What happens with my child theme if I reinstall woodmart?

    September 30, 2024 at 9:34 am #601193

    Artem Temos
    Keymaster

    Hello,

    Your child theme will not be affected when you reinstall the main WoodMart theme. Reinstalling or updating the parent theme only changes its files, while the child theme remains intact, preserving any customizations you’ve made in it. So, feel free to proceed with the reinstall, and your child theme will remain untouched.

    Kind Regards

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