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Problems with theme update

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  • September 17, 2024 at 6:27 am #597827

    alvarofrancia99
    Participant

    Hi, when I update the Woodmart theme and enter the Elementor editor, it prevents me from scrolling up or down. I have to use the Navigator tool to be able to move between the blocks in the editor.
    Please, help.

    September 17, 2024 at 4:54 pm #598027

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

    Best Regards

    September 17, 2024 at 9:33 pm #598086

    alvarofrancia99
    Participant

    I’ve found the problem. It’s The Plus Addons for Elementor plugin. But the problem is that it wasn’t happening before. What could be the reason or what is the solution?

    September 18, 2024 at 10:09 am #598197

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sometimes, issues with plugins can be resolved by adjusting the plugin’s settings. You can try reactivating the plugin and carefully reviewing its configuration options to see if there are any settings causing conflicts. Make sure it’s configured correctly for your specific setup.

    If you want to continue using the plugin and can’t resolve the issue on your own, consider reaching out to plugin’s support for assistance. They might be able to help you troubleshoot and configure the plugin correctly.

    Best Regards

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