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Section divider shapes not working (help from Artem or Aizaz only please)

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  • September 17, 2024 at 7:38 pm #598065

    App8047
    Participant

    Hi.

    I’ve used Woodmart for over a year and never managed to get section dividers to work. Neither top nor bottom. (see screenshot from the import demo, the curve doesn’t work even though it uses the settings directly from import), no other shapes work either. On other themes it works, so it’s not Elementor or plugins. It’s something with the theme.

    Please could someone make a quick page with a couple of simple sections and any shape dividers or figure out why it’s not showing on front/back end and please fix it?

    I can’t get it to work and it’s irritating because I really want this functionality to work.
    Now I had to re-buy support again to figure out how it works.

    Pls see my login details in private content.

    Look forward to seeing a solution, thanks in advance.

    • This topic was modified 2 months, 3 weeks ago by App8047.
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    September 18, 2024 at 5:03 pm #598346

    Luke Nielsen
    Keymaster

    Hello,

    Navigate to WoodMart -> Prebuilt websites -> Additional pages and import a page with section dividers here – https://take.ms/tRzai and check how it is adjusted there.

    Kind Regards

    September 18, 2024 at 6:28 pm #598367

    App8047
    Participant

    Hi Luke, thanks for the help. Now I see the settings in Elementor weren’t set up.
    The backend looks like it’s working, but not the front end. Have cleared my browser cache but still no luck.

    Are there any other settings in Elementor that are affecting why it’s not showing on the front end?
    Do you have any suggestions? Have included a screenshot of my Elementor settings.

    Thanks.

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    September 19, 2024 at 9:26 am #598495

    Luke Nielsen
    Keymaster

    Hello,

    Navigate to Theme Settings -> Performance -> Plugins and make sure that these options are enabled – https://take.ms/hTVI2

    Let me know the result.

    Kind Regards

    September 19, 2024 at 6:20 pm #598657

    App8047
    Participant

    It stopped working this morning when I tried to make a section as a template, so I deleted the page (also from the Trash Can) then imported it again from Import pages. All the settings in your screenshot are enabled under Plugins. Now neither the backend or front end works. Doesn’t matter what shape I choose (from Elementor or the Xtemos settings or width, bring forward or whatever. Doesn’t work.

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    September 20, 2024 at 9:22 am #598744

    Luke Nielsen
    Keymaster

    Hello,

    May I disable 3rd party plugins for a while and reimport that prebuilt dividers page?

    Looking forward to collaborating with you.

    Kind Regards

    September 20, 2024 at 5:58 pm #598948

    App8047
    Participant

    Hi, yes please free to do that.

    September 23, 2024 at 11:34 am #599306

    Bogdan Donovan
    Keymaster

    Hi,

    The problem is caused by custom CSS code that hides Elementor’s shape dividers on all pages (screenshot https://monosnap.com/file/yIn2VdTRCEXmbOFjvqX28DQWmy5Wa1). Try to remove or modify the custom code and check again.

    Kind Regards

    September 23, 2024 at 4:41 pm #599462

    App8047
    Participant

    Argh. My own CSS botched it up.
    Now it works perfectly.
    Thank you so much for investigating and finding this – much appreciated and this functionality is really wanted and now it works.

    September 23, 2024 at 4:49 pm #599465

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

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