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Issue with the footer

Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 27, 2024 at 11:24 am #600659

    vynil
    Participant

    Hi guys, I’m having an issue with the Christmas demo footer. Please check the screenshot attached.

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    September 27, 2024 at 11:33 am #600664

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please provide us with your admin access so we can log in and check this on your end.

    Thank you in advance.

    September 27, 2024 at 11:37 am #600665

    vynil
    Participant

    Sure thing. Please find the details below.

    September 27, 2024 at 11:58 am #600682

    Artem Temos
    Keymaster
    Xtemos team

    You need to go to the Elementor settings, then navigate to the “Features” tab. Find the experimental option “Optimized Control Loading” and disable it by selecting “Inactive.” Screenshot https://monosnap.com/file/EZPkwy6E8duO5HUsT3tPPQS1Eb2gQv

    September 27, 2024 at 12:22 pm #600698

    vynil
    Participant

    That worked for the home page, but there is still an issue on the shop page. Can you please check?

    September 27, 2024 at 12:58 pm #600724

    Artem Temos
    Keymaster
    Xtemos team

    Currently we don’t see this issue. Here is a video https://monosnap.com/file/ldTzvVCnXQJqHzlbrwlHfQpBxOJQfm
    Please try to clear the browser cache and test it in the Incognito tab.

    Kind Regards

    October 1, 2024 at 11:19 am #601566

    vynil
    Participant

    Hi, the issue still persist even in a private tab. Can you please check? Video attached.

    October 1, 2024 at 11:49 am #601584

    Artem Temos
    Keymaster
    Xtemos team

    This problem was related to the Element Caching cached page https://elementor.com/help/element-caching-help/, we cleared the cache and everything works now.

    October 1, 2024 at 12:02 pm #601599

    vynil
    Participant

    Thank you. How exactly you did that cache clearing?

    October 1, 2024 at 2:51 pm #601681

    Artem Temos
    Keymaster
    Xtemos team

    We turned it on and off and cache cleared. Read more information about this cache in Elementor’s documentation.

    October 2, 2024 at 12:51 am #601820

    vynil
    Participant

    But it was turned off already. I don’t understand. Do you mean that you have turned it on and turned it off back again?

    October 2, 2024 at 9:21 am #601849

    Artem Temos
    Keymaster
    Xtemos team

    Yes, we just switched the option and the cache was cleared.

    October 7, 2024 at 2:33 pm #603082

    vynil
    Participant

    The issue is still there. Can you please fix this for good?

    October 7, 2024 at 3:12 pm #603090

    Artem Temos
    Keymaster
    Xtemos team

    We don’t see the issue on your website now. Here is a screenshot https://monosnap.com/file/Gj2s1OEt3vCpQjiweorvEkBu9NLSbg

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Viewing 14 posts - 1 through 14 (of 14 total)