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Issue with the footer

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  • Author
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  • #600659

    vynil
    Participant

    Hi guys, I’m having an issue with the Christmas demo footer. Please check the screenshot attached.

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    #600664

    Artem Temos
    Keymaster

    Hello,

    Please provide us with your admin access so we can log in and check this on your end.

    Thank you in advance.

    #600665

    vynil
    Participant

    Sure thing. Please find the details below.

    #600682

    Artem Temos
    Keymaster

    You need to go to the Elementor settings, then navigate to the “Features” tab. Find the experimental option “Optimized Control Loading” and disable it by selecting “Inactive.” Screenshot https://monosnap.com/file/EZPkwy6E8duO5HUsT3tPPQS1Eb2gQv

    #600698

    vynil
    Participant

    That worked for the home page, but there is still an issue on the shop page. Can you please check?

    #600724

    Artem Temos
    Keymaster

    Currently we don’t see this issue. Here is a video https://monosnap.com/file/ldTzvVCnXQJqHzlbrwlHfQpBxOJQfm
    Please try to clear the browser cache and test it in the Incognito tab.

    Kind Regards

    #601566

    vynil
    Participant

    Hi, the issue still persist even in a private tab. Can you please check? Video attached.

    #601584

    Artem Temos
    Keymaster

    This problem was related to the Element Caching cached page https://elementor.com/help/element-caching-help/, we cleared the cache and everything works now.

    #601599

    vynil
    Participant

    Thank you. How exactly you did that cache clearing?

    #601681

    Artem Temos
    Keymaster

    We turned it on and off and cache cleared. Read more information about this cache in Elementor’s documentation.

    #601820

    vynil
    Participant

    But it was turned off already. I don’t understand. Do you mean that you have turned it on and turned it off back again?

    #601849

    Artem Temos
    Keymaster

    Yes, we just switched the option and the cache was cleared.

Viewing 12 posts - 1 through 12 (of 12 total)