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Troubleshooting for Layout “Single Product”

Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 27, 2024 at 8:11 pm #600869

    diegolops.reyes
    Participant

    Hi, I have a problem when I want to “Edit with Elementor” my Single Product layouts of Woodmart. The fun thing its that I have the problem only if the layout is for Single Product, for “Products Archive”, “Cart Page”, etc. I dont have the problem.

    It appears the next message when I click on the button “View”:
    Ha habido un error crítico en esta web.
    “Theres has been a critical error on your website”

    It appears the next message when I click on the button “Edit with Elementor”:
    Ha habido un error crítico en esta web. Por favor, consulta tu bandeja de entrada de correo electrónico de administrador del sitio para obtener instrucciones.

    Thanks

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    September 28, 2024 at 1:21 pm #600981

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

    Best Regards

    September 28, 2024 at 6:51 pm #601036

    diegolops.reyes
    Participant

    Hello Aizaz

    Actually, yesterday I prove twice the solution that you made me but it doesnt work.

    Can you plase help me? And also I have enabled the details of the error

    https://orquestalia.mx/wp-admin/post.php?post=18045&action=elementor

    September 30, 2024 at 9:35 am #601195

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please keep all the plugins that are not related to our theme temporarily turned off.

    Best Regards

    September 30, 2024 at 9:40 am #601201

    diegolops.reyes
    Participant

    Hello Aizaz, done! I have already deactivated the plugins that are not related to the theme Woodmart.

    Thanks and regards

    September 30, 2024 at 1:53 pm #601327

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the CPanel login details of your site as well.

    Best Regards.

    September 30, 2024 at 5:27 pm #601422

    diegolops.reyes
    Participant

    Yes of course, the info is in the extra and private information.

    October 1, 2024 at 2:31 pm #601670

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been solved. I have found that you have not selected any product for preview product for a builder from Theme Settings >> Single Product >> Builder >> Select any product and then your issue will be solved: https://ibb.co/wSR4dn7

    Best Regards.

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Viewing 8 posts - 1 through 8 (of 8 total)