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image displayed twice on mobile device

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • October 1, 2024 at 1:22 am #601473

    bcoolin
    Participant

    Hi.
    currently on single product page for mobile devices, it’s playing twice of the same image.
    it is not gallery image
    how to fix? please see attachment

    Attachments:
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    October 1, 2024 at 12:00 pm #601592

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site. The image is showing fine one time on a mobile device.
    See screenshot for clarification:
    https://ibb.co/pdG0yTq

    Check back your site and check the issue.

    Best Regards

    October 1, 2024 at 8:50 pm #601800

    bcoolin
    Participant

    I just checked me and my friend’s iPhone/in private mode/regular mode.
    they are all still showing two images. I checked both chrome and safari.

    October 2, 2024 at 10:42 am #601898

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have tested your site on ios devices. The image shows one time.

    See Screenshot for clarification:
    https://ibb.co/9ttYWXM

    Please once check back your site after completely clearing the browser cache.

    Best Regards

    October 2, 2024 at 8:40 pm #602093

    bcoolin
    Participant

    Hi.

    I did refresh the cache. and I did try on many phones. I am very sure it still has the problem.
    did you try on the virtual iOS? or a real phone?

    October 3, 2024 at 3:06 am #602102

    bcoolin
    Participant

    if I switch to another theme, the problems will go away.
    I also did try deactivating all plugins. the problems are still there.

    October 3, 2024 at 2:40 pm #602250

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    This issue is caused by the caching plugin, it likely enabled the ‘JS delay ’ option. I can’t check without access. You need to add this file to the exclusions. https://store.sop.org/wp-content/plugins/woocommerce/assets/js/zoom/jquery.zoom.min.js?ver=1.7.21-wc.9.3.3

    Best Regards

    October 4, 2024 at 2:39 am #602344

    bcoolin
    Participant

    Hi.

    I did my best to exclude the file from my caching plugin. I am still not seeing it fixing the problem on my phone.
    could you help me?

    October 7, 2024 at 12:42 pm #603038

    Kate M.
    Keymaster

    Hello,

    Please provide us with your admin access so we can log in and check this on your end.

    Thank you in advance.

    October 9, 2024 at 3:03 am #603546

    bcoolin
    Participant

    login credential provided in private content thanks

    October 10, 2024 at 9:20 am #603950

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please give us permission to disable the 3rd party plugins so we will continue debugging the issue and let you know the possible solution.

    Best Regards.

    October 10, 2024 at 9:59 am #603957

    bcoolin
    Participant

    Yes please go ahead.
    Please help to enable it back when done debugging. Thanks

    October 10, 2024 at 3:34 pm #604117

    Artem Temos
    Keymaster

    After checking your site, we see that this problem is due to cloudflare Mirage, which is incompatible with the zoom image functionality that you use on a single product. In this case, you need to disable Cloudflare Mirage https://monosnap.com/file/yXxzVpzEh3Qq3T9z3RK4LbuFpwxHCl

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