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image displayed twice on mobile device

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #601473

    bcoolin
    Participant

    Hi.
    currently on single product page for mobile devices, it’s playing twice of the same image.
    it is not gallery image
    how to fix? please see attachment

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    #601592

    Hello,

    I have checked your site. The image is showing fine one time on a mobile device.
    See screenshot for clarification:
    https://ibb.co/pdG0yTq

    Check back your site and check the issue.

    Best Regards

    #601800

    bcoolin
    Participant

    I just checked me and my friend’s iPhone/in private mode/regular mode.
    they are all still showing two images. I checked both chrome and safari.

    #601898

    Hello,

    I have tested your site on ios devices. The image shows one time.

    See Screenshot for clarification:
    https://ibb.co/9ttYWXM

    Please once check back your site after completely clearing the browser cache.

    Best Regards

    #602093

    bcoolin
    Participant

    Hi.

    I did refresh the cache. and I did try on many phones. I am very sure it still has the problem.
    did you try on the virtual iOS? or a real phone?

    #602102

    bcoolin
    Participant

    if I switch to another theme, the problems will go away.
    I also did try deactivating all plugins. the problems are still there.

    #602250

    Hello,

    This issue is caused by the caching plugin, it likely enabled the ‘JS delay ’ option. I can’t check without access. You need to add this file to the exclusions. https://store.sop.org/wp-content/plugins/woocommerce/assets/js/zoom/jquery.zoom.min.js?ver=1.7.21-wc.9.3.3

    Best Regards

    #602344

    bcoolin
    Participant

    Hi.

    I did my best to exclude the file from my caching plugin. I am still not seeing it fixing the problem on my phone.
    could you help me?

Viewing 8 posts - 1 through 8 (of 8 total)