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Problem with displaying product Archive

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • October 7, 2024 at 4:30 pm #603140

    kdimitrov
    Participant

    Hello,
    We have slite problem with displaying our products on the Archive page.
    It is set to 12 products on page but we get a random number of products. On the first we have 4 products.
    The secound we have 9 etc. We tried disabeling all the plugins but with no luck. The theme is up to date with woocommerce.

    The problem can be cound on https://maxfps.bg/shop/

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    October 8, 2024 at 7:00 am #603237

    Hung Pham
    Keymaster

    Hi kdimitrov,

    Thanks for reaching to us.

    You are using a Custom Single Product layout, which is built with WoodMart WooCommerce builder. Navigate to Layouts > Layout to edit Archive product layouts and you can change the settings of widgets.

    Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    Regards,

    October 8, 2024 at 9:21 am #603276

    kdimitrov
    Participant

    Hello,

    Just to clarify, we are not using custom layouts for single product pages or archive pages — both are disabled. The only custom layouts we have in use are for the Cart and Checkout pages. The previous screenshot I shared was taken from the Shop page.

    Best regards,
    kdimitrov

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    October 8, 2024 at 10:55 am #603336

    Hung Pham
    Keymaster

    Hi kdimitrov,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    October 8, 2024 at 11:50 am #603366

    kdimitrov
    Participant

    Hello,

    Here are the account details for you to access the website.

    Please let me know if you encounter any issues.

    October 9, 2024 at 8:21 am #603573

    Hung Pham
    Keymaster

    Hi kdimitrov,

    Thanks for details.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    October 9, 2024 at 11:25 am #603649

    kdimitrov
    Participant

    Hello,
    Yes you can disable the plugins. Dont delete them. And keep track what is off.

    October 10, 2024 at 7:50 am #603911

    Hung Pham
    Keymaster

    Hi kdimitrov,

    I’ve passed this topic to one of our developers, and I will let you know once get an answer.

    Thanks for your patience.

    Regards,

    October 10, 2024 at 1:15 pm #604067

    Hung Pham
    Keymaster

    Hi kdimitrov,

    Could you please check how the plugin works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

    Kind Regards,

    October 10, 2024 at 2:01 pm #604080

    kdimitrov
    Participant

    With Store Front the problem is the same. We have 6 products on the first page then 4 products on the third.

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    October 11, 2024 at 8:25 am #604257

    Hung Pham
    Keymaster

    Hi kdimitrov,

    Thanks for getting back.

    If the issue still persists with the default theme. It means that it is not our theme issue. Please contact the author support in this regard they will guide you better.

    Best Regards.

    October 11, 2024 at 1:29 pm #604402

    kdimitrov
    Participant

    Hello,
    So we have to contact Woocommerce ?

    October 13, 2024 at 5:12 pm #604680

    Hung Pham
    Keymaster

    Hi kdimitrov,

    Thanks for your patience.

    For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the WooCommerce plugin’s support team https://wordpress.org/support/plugin/woocommerce/, who are better equipped to provide you with the guidance you requires and you should disable all extra plugins for testing as well.

    If you have any questions please feel free to contact us.

    Regards,

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