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Unable to update because of error

Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 8, 2024 at 11:27 pm #603538

    marco
    Participant

    Hello,

    I can not update from istalled version 7.5.2 to 7.6.0. I get the following message:

    An error occurred while updating Woodmart: The package could not be unzipped. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I tried several times and performed the actions to fix this problem as suggested at the end of the page at:
    https://xtemos.com/docs-topic/update-the-theme/

    What to do now?

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    October 9, 2024 at 9:07 am #603581

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    October 9, 2024 at 11:16 am #603647

    marco
    Participant

    Hi,

    Unfortunately this doesn’t help, I still receive the same error message.

    Kind regards

    October 9, 2024 at 11:37 am #603656

    Artem Temos
    Keymaster

    Please perform first two steps and send us your admin access so we can check this for you.

    October 9, 2024 at 12:19 pm #603678

    marco
    Participant

    First two steps are done, admin access is in the Extra Information area.

    October 9, 2024 at 12:25 pm #603682

    Artem Temos
    Keymaster

    We still can’t update the theme on your website, not even manually. Try to increase PHP memory limit on your server because we see the following error at the moment https://gyazo.com/ecbe59ab27b4ac7c7ee72b09b9824c54

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Viewing 6 posts - 1 through 6 (of 6 total)